Tag Archive for: Cleaning

Cleaning for Health at The University of Texas at Austin

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A control cabinet at The University of Texas of Austin holds approximately three months of chemicals used to clean the buildings on campus.

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By Bobby Moddrell – Custodial Services Division
The University of Texas at Austin

 

For the past decade, the Custodial Services Division of The University of Texas at Austin has maintained over 12 million square feet of the campus using our (OS1) process. (OS1) promotes the standardization of the custodial operation through the use of environmentally friendly products, ergonomic tools, worker safety, strategically assigned workloads for each Full Time Equivalent Employee (FTE), and a robust training program. With this process, Custodial Services has maintained a consistent cleaning program across campus despite the size of the operation and the varying demands of each building.

The (OS1) process has also ushered in a sustainable approach to cleaning, that is easily reflected in our chemical program, water usage, paper and plastic products inventory, team cleaning system and indoor air quality. Prior to (OS1), UT Austin’s Custodial Services’ chemical program consisted of over 200 different chemicals which is fairly standard for most cleaning operations of this size. Since the implementation of (OS1), that number has been reduced almost 88%, a grand total of 25 chemicals. This reduction is due in large part to PortionPac, a company that provides environmentally responsible chemical concentrates which are packaged in individual pacs that are pre-measured for a specific container. By using one pac per bucket, bottle or tank of water [known in (OS1) as “the rule of one“], we realize a safer, more accurate use of chemicals, thus eliminating unnecessary waste and environmental pollution. Of our four daily use chemicals, three are Green Seal Certified and the daily germicide used to reduce pathogenic microorganisms is approved by the Environmental Protection Agency.

Subscribing to the (OS1) process has also decreased Custodial Services’ annual water usage by roughly 70%. While the effective measurement and use of chemicals contributes to this figure, it is the use of two-sided mop buckets and microfiber cloths that has had the greatest impact on water usage. Traditional mop buckets hold five gallons of water, but the two-side restroom and utility buckets used in our program hold 1.25 and 2 gallons of water respectively. Additionally, a two-sided mop bucket system keeps clean solution and contaminated water separate, thus ensuring the longevity of the cleaning solution and reducing cross contamination. The coordinated use of microfiber flat mops also helps conserve water.

Traditional string mops transfer more water than necessary to hard floor surfaces, making it difficult to clean and absorb the dirtied water effectively. Moreover, the fibers of a traditional string mop are incapable of trapping the microorganisms targeted in common cleaning procedures. Microfiber mops, however, absorb up to six times their own weight in liquid pick up and retention and their unique fibers have been shown to reduce bacteria up to 96%. The use of two-side mop buckets and microfiber mops have been instrumental in our decreased water usage. The switch alone has brought our estimated water usage from 863,340 gallons annually to 262,302 gallons for a savings of 601,038 gallons of water each year.

Custodial Services’ commitment to sustainability is reflected in the choice of paper and plastic products used across campus. Both our toilet paper and hand towels contain high percentages of recycled fiber and post-consumer content. Custodial Services has also made the switch to a more sustainable trash liner. These new liners are made from linear low density polyethylene (LLDPE) and meet the EPA’s Comprehensive Procurement guidelines. This means the liners’ post-consumer content can range from 10%-100%. All liners contain 100% post-consumer recycled resin. The liners have reduced our annual liner waste to landfills by an estimated 36%. Our previous liners contributed 220,459 pounds of waste annually, but the new liners will only contribute an estimated 141,847 pounds for a reduction of 78,612 pounds per year.

Through the daily maintenance of campus buildings, Custodial Services is doing its part to sustain the built environment. This effort not only prolongs the life of buildings and materials therein, but also improves the quality of life inside these buildings by all occupants. The Environmental Protect Agency (EPA) posits that individuals spend nearly 90% of their time indoors, whether at work, home or in transit. As such, it has become increasingly important to maintain an indoor environment free of pollutants. A recent study measured the indoor air quality of a building maintained with an average upright vacuum and found the level of pollutants equal to roughly twenty times what the EPA allows Americans to pollute from their cars. This is not surprising considering cloth filter bags on traditional upright vacuums only remove 30% of pollutants from the air. In an effort to improve indoor air quality, Custodial Services elected to use Super CoachVac backpack vacuums manufactured by ProTeam. These vacuums provide four-level filtration, removing 99.9% of lung-damaging particles.

Additionally, these vacuums help protect carpet, extending the life of carpet and reducing the need for replacement. It is this high level of carpet care and air purification that has earned the Pro Team Vacuum the Carpet Research Institute’s (CRI) green label certification.

Now Available: (OS1) Career Map

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During Class 65 of Janitor University in Salt Lake City, the new (OS1) Career Map was introduced. The map details the educational odyssey for a cleaning worker. Specifically, this new visual aid details the road of becoming a cleaning professional.

It highlights career learning milestones such as: (OS1) Boot Camp, Certification, Floor/Carpet Certification, Janitor University, Workloading, Benchmarking, Awards and Recognition.

The Career Map is now available for purchase in the ManageMen online store.

While others outsource, UT-Austin Investing in Custodial Training

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Custodians listen to Luis Alvarado, an (OS1) Certified Coach, as he instructs them on safe cleaning techniques during their three-week custodial training program. Photo by Melissa Macaya.

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By Melissa Macaya
For Reporting Texas

While many educational institutions across Texas have outsourced their custodial services as a result of drastic budget cuts, UT-Austin continues to hire and train its own custodial staff under their state-funded program called (OS1). The university only outsources about 10 percent of its custodial services for specialized cases…

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Achieving Green Cleaning

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Article from the March 2012 Issue of The Cleaning Gazette

There is a conflict in the professional cleaning industry. The green cleaning movement has pushed for cleaning products and practices that are free of toxins, poisons, endocrine disrupters and known carcinogens. Yet, recent outbreaks of infectious diseases and drug-resistant bacteria demand that pathogens be eliminated from the indoor built environment utilizing “kill” agents (read poisons).

In (OS1), we meet both requirements by utilizing an engineered cleaning process and a scientifically validated process for reducing pathogenic microorganisms. (OS1) strikes the right balance between being environmentally sustainable and controlling pathogenic microorganisms.

Benchmarking Best Practices

For twenty years, we have educated organizations about cleaning processes and products that ensure their worker’s health and safety. Aerosols and volatile organic compounds (VOCs) were first reduced, then eliminated from the (OS1) program. They were replaced by Green Seal Certified chemicals that also provided a source reduction of landfill waste. Mixing chemicals was eliminated. All daily-use (OS1) cleaning chemicals come in pre measured packs so the worker just adds water. This eliminates the danger of chemical overexposure. Although to (OS1) users it is just common sense and education, this is an uncommon practice in the jan/san industry. In addition to safer chemical formulations and packaging, our (OS1) trained Coaches teach their employees chemistry basics including the pH scale, the “4 S’s of cleaning” and cleaning physics. They also train their employees on the correct application of cleaning tools and time. New, neutral pH disinfectants were introduced by PortionPac that effectively kill pathogens, but are safer on surfaces.

John Walker, President of ManageMen says:

“It’s all about knowing the surface and using the right chemical solvent on the soil that is present at the right time. Do it right the first time and you won’t damage surfaces and you won’t have to do it over.”

Disinfection requires not only the right solution, but friction as well, according the the Centers for Disease Control (CDC). The tool of choice to provide that friction is the (OS1) specified Unger microfiber cloth. Microfiber razor-scrapes the surface. It actually cuts the bacteria away from the surface. The use of color-coded microfiber cloths helps prevent cross-contamination and communicates to the cleaning team who is following instructions. Microfiber is also easier to launder because the weave is so tight, pathogens are washed off the surface quite simply.

Maintaining Indoor Air Quality

Even with the presence of toxic cleaning chemicals reduced, indoor air quality can suffer without proper cleaning techniques and subsequently affect the health of cleaning workers and building occupants. It’s vital that contaminants in the air are captured at their source, before they enter our breathing zones. High efficiency vacuum filters and HEPA filters remove those invisible particulates that carry bacteria and mold spores.

Filters on vacuums clog frequently. When filters are dirty, clogged, and not changed often enough, they lose efficiency. Air quality is almost entirely a function of a custodian’s cleaning or polluting functions indoors, according to Dr. Berry’s UNC study. It is fundamental that the practices of indoor environmental management include tracking vacuum filter changes and cleaning.
Catch Dirt at the Door

“Something as simple as floor mats can also make a huge difference”, according to Dr. Michael Berry in the University of North Carolina -Chapel Hill, publicly funded study comparing “Traditional Housekeeping” with the (OS1) cleaning process in 2006.

In (OS1), we specify that the building must have at least a 15-20 foot walk-off mat. That’s at least five steps on a mat to clean your shoes. If you don’t use mats, dirt tracks into the building. Mats are designed to scrape soil from shoes, and carpets have a tendency to hide the dirt. We want to scrape and remove, not conceal dirt.

Cleaning Professionalism

The establishment of professionalism among (OS1) cleaning workers follows their training and certification. They are the true environmentalists of the indoor environment. (OS1) Users must establish themselves as the  “EnvironMentors” to the  building occupants in the indoor environments that we all share.

(OS1) Programs Earn ISO 9001 and ISO 14001

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Due to its advancements in quality assurance and sustainability standards, ManageMen (OS1) and two of its flagship programs earned ISO 9001 certification for Quality Management Systems and ISO 14001 certification for Environmental Management Systems. The Boeing Company certified ManageMen’s (OS1) program ISO 9001. This was the first time a cleaning process was certified as a component of the aerospace manufacturing process. Sandia National Labs div. Lockheed Martin achieved ISO 14001 certification for their (OS1) cleaning program in Albuquerque, NM.

With these certifications,  (OS1) programs at Boeing facilities and Sandia National Labs have become the first U.S. In-house cleaning organizations to certify their entire system—more than 1,000 facilities in several states—achieving one of the largest ever volume certifications of commercial buildings. “ManageMen has built both quality and sustainability into our overall (OS1) performance standards and operational procedures,” said Renae Walker, CEO of ManageMen, Inc. “While our commitment has continuously been recognized by our users, team members and business owners, obtaining ISO 9001 and 14001 certifications in two separate companies further validates that commitment and recognizes the company’s drive to meet globally recognized standards.”

ISO 9001 and ISO 14001 are international standards that provide a set of standardized requirements for quality and environmental management systems, respectively. Companies gain certification by implementing policies, procedures and systems that follow and meet ISO standards, which are assessed by a third-party certification body. As part of the ManageMen engineered quality process, (OS1) inspectors annually perform a series of audits and will continue ongoing assessments to monitor compliance.

Since its founding, ManageMen has made quality assurance and customer service core to its engineered cleaning system, both of which are key differentiators for the company’s performance advantage. In addition to third party certifications, the company implements a wide range of quality control tracking programs to maintain the integrity of its process and to ensure an appropriately consistent experience across all (OS1) programs in the U.S.

As a partner and service provider to numerous global companies, ManageMen will now be able to provide these stakeholders with the assurance that it has the systems in place to ensure their properties are meeting the high level of standards that only an ISO 9001 and ISO 14001 certification can provide.

About ISO

ISO is the world’s largest developer and publisher of international standards. ISO is a network of the national standards institutes of some 163 countries. More than 100 of ISO’s members are from developing countries. ISO has more than 18 600 International Standards in its currents portfolio and ISO’s work program ranges from standards for traditional activities, such as agriculture and construction, through mechanical engineering, manufacturing and distribution, to transport, medical devices, the environment, safety, information and communication technologies, and to standards for good practices and for services.


Cleaning Science

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From the February 2012 issue of The Cleaning Gazette

What is mankind’s greatest invention? Is it our built environment?

Man’s oldest invention and one that every human enjoys to some extent is the protective built environment. Humans liberate themselves from the unfavorable effects of the natural environment by an ability to construct and maintain a protective environment. We maintain shelter against enemies including weather, extreme climate, storms, predators, disease, and exposure by the habitats we build, maintain, and clean.

The primary human habitat is a built environment and a sub-compartment of the natural environment. This built environment is the environment most humans occupy more than 90 percent of their time. It dominates the quality of human life and health. It is the environment over which we have the most control. The most important control is primarily through the process of cleaning.

Cleaning is a Science

To understand the important role of cleaning and the contributions it makes to human existence, we need to know three things:

  •  What is cleaning?
  • How does it it work?
  • Why it is important?

Cleaning science includes several subjects . They must be properly understood if we are to understand the field of cleaning and its impact on health? To properly discuss “cleaning,” we must emphasize the objectives and reasons for cleaning. We must also understand and emphasize their importance and value. The science of cleaning includes the following topics:

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1. Effective Cleaning Reduces Risk.Cleaning creates a healthy condition by reducing exposure and risk. It enables sanitation, it breaks the chain of infection and prevents illness. In addition to human health, cleaning protects valuable materials and equipment and maintains the value of property. Cleaning is insurance that prevents crisis and reduces the full range of costs related to property and real estate. Cleaning also manages waste and contributes to environmental protection and sustainability.

 

2. Chemistry of Cleaning. Many aspects of cleaning are based on chemical action. Knowing how chemicals work is fundamental to cleaning. The effect they have on various forms of matter, their protective or risk-reduction benefits , the toxic, unwanted, or unintended effects on humans or the natural environment are all important parts of cleaning science.

 

3. Cleaning in Special Environments. Cleaning is the organized process of removing or repositioning unwanted matter so human activities can take place in a particular built environment. Different environments require different cleaning processes.

 

4. Measuring Cleaning Effectiveness.Cleaning is measured in terms of the quantity of unwanted matter removed. Dr. Berry’s 2006 study at the University of North Carolina showed that effective cleaning when consistently implemented is cost effective and can lead to measurable environmental improvements as measured by reductions in particles, volatile organic compounds (VOCs), and biological pollutants. The assessment of cleaning effectiveness can be accomplished through process audits, environmental sampling and measurement of dusts, fungi, bacteria, and indoor-air particulate matter. Sampling and measurement answers the question, “What happens when you clean?”

 

5. Determining Cleaning Data. In recent years, there have emerged comprehensive programs for efficacy testing of cleaning processes, products and technologies. Too frequently, limited or unsubstantiated claims are made with regard to the attributes of specific cleaning products. In the absence of process or systems testing, these claims cannot be validated. Without testing, tracking effectiveness, outside auditing of environmental sustainability, human activities may be polluting the built environment rather than cleaning it.

 

6. The Professional Language of Cleaning. Every profession and science has a unique vocabulary. A language, a set of definitions, concepts, and terms. For cleaning to truly become a professional, science-based industry recognized by government, health organizations, and other critical constituents, the language of cleaning science must be organized in a systematic manner. This includes seeing cleaning terminology in its proper hierarchy; agreeing on terms; and thereafter publishing and accepting those terms as norms. Antiquated cleaning and maintenance terms should be reviewed, assessed, rejuvenated, or rejected and replaced.

 

7. Cleaning Management. Effective cleaning starts with educated management competency, professionalism, and technical leadership. A well-managed and effective cleaning program includes the following quality-management components: process identification, evaluation, and continuous improvement; management by fact and knowledge for improvement; structured problem solving; effective communication at all levels; valuing human resources; benchmarking and performance measurement; and quality tools and technology. The effectiveness of the cleaning program resides in a well-defined and comprehensive cleaning objective; planned, scheduled, systematic cleaning workloading; the use of specialized, benchmarked cleaning equipment and technology that is tested and evaluated for effectiveness, best practices and safety. Most importantly there needs to be a focused and specialized basic and inservice training provided to the cleaners.

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Cleaning for health first, to be an achievable goal, demands that our industry have a firm foundation in science. It is only through this process—of benchmarking, auditing, disciplined research, critical peer review, and open presentation—that the cleaning industry will receive the recognition it deserves as a science-based profession that is not only focused upon, but able to provide, a healthy indoor environment.

Two (OS1) Programs win Green Cleaning Awards

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Dixon Middle School (Provo City School District) and University of Michigan were both awarded a Green Cleaning Award for Schools & Universities in the December 2011 Issue of American Schools & Universities Magazine. The Green Cleaning Awards for Schools & Universities recognizes education institutions for exemplary green cleaning programs. Award criteria are modeled on The Quick and Easy Guide to Green Cleaning in Schools, published by the Healthy Schools Campaign, a founding member of the Green Cleaning Network.

To download the complete digital edition of the December Issue of American Schools and Universities Magazine, please click here.

Congratulations to these (OS1) Programs and all of their hard work in 2011!

Austin Convention Center gets LEED Gold with the help of (OS1)

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December 12, 2011. Austin, Texas – The Austin Convention Center is proud to announce that it has been awarded LEED® Gold Certification for Existing Buildings, established by the U.S. Green Building Council (USGBC) and verified by the Green Building Certification Institute (GBCI). The LEED (Leadership in Energy and Environmental Design) Green Building Rating System is the internationally accepted benchmark for the design, construction and operation of high performance green buildings, which was developed by the USGBC.

LEED promotes a whole-building approach to sustainability by recognizing performance in five key areas of human environmental health: sustainable site development, water efficiency, energy efficiency, materials selection and indoor environmental quality. There are several types of certifications, but two primary ones for commercial facilities – New Construction (NC) and Existing Buildings (EB).

“We are tremendously proud of this achievement,” said Mark Tester, director of the Austin Convention Center Department. “Not only is the Austin Convention Center bringing economic benefits to the city of Austin, it is also a model of sustainability that will continue to set the standard in the industry. Credit certainly goes to the convention center staff’s dedication and commitment over the past four years to obtain the gold level, under the guidance of David Thomas, ACC Operations Manager, LEED-Accredited Professional and Certified Energy Manager.”

“Austin Convention Center’s LEED certification demonstrates tremendous green building leadership,” said Rick Fedrizzi, U.S. Green Building Council president, CEO and founding chair. “The work of innovative building projects such as the Austin Convention Center is a fundamental driving force in the green building movement.”

Austin Convention Center’s sustainable design features and practices include:

  • 66% of all waste diverted from landfill
  • Composted 250,000 lbs. of organic waste in 2011
  • Reduced our carbon footprint by 93% since 2007
  • Facility powered by Wind Energy
  • Reduced electric consumption by 20%
  • Installed LED lighting in all meeting rooms
  • Carpet made from recycled materials, generating zero emissions and installed without using glue
  • Reduced indoor water usage by 32%
  • Replaced 75% of all toilets to low flow fixtures
  • Implemented the (OS1) cleaning program to enhance, standardize green cleaning practices
  • Crushed glass, native and adaptive plants is used in landscaping to minimize water consumption
  • Installed Electric Car charging stations

“We are proud to have one of the greenest convention centers in the country, said Bob Lander, president and CEO of the Austin Convention and Visitors Bureau. “This achievement signifies Austin’s commitment to the environment – and will further Austin’s reputation as a premier destination for meetings and conventions.”

The Austin Convention Center is located in the heart of the capital of Texas, eight miles from the airport and a short distance from 6,000 downtown hotel rooms. The convention center is just down the street from the city’s vibrant nightlife. As the Live Music Capital of the World®, Austin echoes with the sound of country, rock ‘n’ roll, blues, jazz and Tejano in over 200 venues, any night of the week.

A leading destination in Green meetings and one of the country’s most technologically advanced facilities, the convention center stretches over six city blocks and 881,400 gross square feet of space. It offers 370,957 square feet of meeting space including 246,097 square feet of column-free exhibit space divisible into five contiguous halls. Ballrooms of all sizes are included in meeting package options. The 43,300 square foot upper level Grand Ballroom offers space for over 3,000 to dine in style. The Center boasts 54 meetings room and show offices, located on all four levels, with over 58,000 square feet.

Over 7 million people have attended 3,000+ events, including over 700 conventions, at the award-winning Austin Convention Center since it opened in 1992. The convention center expanded in 2002, doubling its size. More information about the Austin Convention Center and its LEED certification can be found on its website at www.austinconventioncenter.com.

(OS1) User News: UT at Austin Makes The Cover of Housekeeping Solutions

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Our friends and colleagues at the University of Texas at Austin are the cover story in the November 2011 issue of Housekeeping Solutions. Click on the button below to read an article about their custodial training program, which makes them one of our most successful (OS1) Programs.

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New arrivals at the ManageMen Store

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(OS1) Area Survey Booklet

A compact booklet designed to simplify collecting information necessary to workload cleaning operations to Job Cards. Designed to record key facility data including building designations, use, traffic, layout, density, surfaces and room counts. May be used to record building up to 14 stories tall or with multiple buildings in a campus-type setting. Makes it easy to transfer data to (OS1) PinPoint or manual work-loading systems.

(OS1)ian – Advanced Light Duty Terms

Instead of spending a fortune hiring translators and cutting down trees to print training materials in twenty different languages, ManageMen decided to create a curriculum for cleaning workers to learn a new professional vocabuarly. The new language is known as “(OS1)ian”. (OS1) Coaches and Trainers teach everyone on the cleaning team, even those who already speak English, the new language together. This new product provides (OS1) Coaches a method of expanding the terminology for their Light Duty Specialists. It includes 29 additional terms that any (OS1) Light Duty Specialist needs to know in order to perform their job.

ManageMen will be teaching how to use these booklets at the new (OS1) Workloading Workshop, November 2-4, 2011 in Salt Lake City.

The Official (OS1) Mug

Complement your coffee addiction with the Official (OS1) Mug. Great for team recognition gifts or training prizes. Microwave safe and Dishwasher safe. 100% Ceramic.

MSDS Verification of Training Kit

The MSDS Verification of Training pack contains materials that is used to verify that MSDS training has been conducted and the information has been properly transferred to the cleaning worker. This pack includes individual student examinations that require employees to fill in answers to worker safety related information in their own words. In addition, there is also a verification of training form to be signed and dated by both the student and instructor. An MSDS “Beyond Compliance” recognition pin and a personalized ID Card with key safety topic check off boxes is also included.

Protect Yourself Verification of Training Kit

The Protect Yourself Verification of Training pack contains materials that can be used to verify that bloodborne pathogen and bodily substance training has been conducted and that the information has been properly transferred to the cleaning worker. This pack includes individual student examinations that require employees to fill in answers to worker safety related information in their own words. In addition, there is also a verification of training form to be signed and dated by both the student and instructor. A Protect Yourself training recognition pin and a personalized ID Card with key safety topic check off boxes is also included.

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