Posts

A Sneak Peek at Janitor University 2019

We kicked off our first Janitor University (JU) of 2019 yesterday with a sold-out group! Held at the Little America Hotel in Salt Lake City, this event is a professional development course for cleaning executives, including facility directors, managers, CEOs of BSCs. In this class, we are excited to host several new faces from prominent academic institutions!

Ben Walker shares the benefits of a systematic approach to cleaning with attendees to the March 2019 Janitor University.

In the first day of JU, much of our focus is on data—or rather, the lack of data with many conversations that happen in the professional cleaning industry.

Ben Walker, instructor, discusses the importance of using data in any cleaning operation.

After a series of exercises, attendees to JU quickly learn the importance of data, and that it’s tough to argue with numbers!


Janitor University: Educating People from Around the Industry and Beyond

Approximately 10 percent of the average custodial budget is dedicated to “stuff” or the products and equipments used to clean the facility—that’s about $20 billion a year, based on our estimates. The other 90 percent of a custodial budget is dedicated to labor, which adds up to approximately $200 billion a year. Outside of a few federal regulatory standards established by agencies like the Occupational Health and Safety Administration (OSHA) and the Environmental Protection Agency (EPA), very few standards or systems are in place to regulate how cleaning is performed. As a result, people clean in a variety of different ways, which results in cleaning that looks like this:

and this:

There’s also a large gap in the amount of training resources available to educate facility managers and custodial professionals on how to manage the products and equipment used in their business (10%) and the amount of training to help them manage the labor (90%).

There are several fantastic training programs offered by manufacturers and distributors around topics like disinfection and stain removal, but very few provide insights on how to create a career path for frontline cleaning workers to reduce turnover.

That’s where Janitor University (JU) comes in. JU is a professional development class designed for cleaning executives, facility directors, contractors and anyone else with relationship to a professional cleaning operation. The curriculum, developed by end-users, is updated on an ongoing basis and largely focuses on how to manage that 90 percent of your budget. It teaches attendees how to develop custodial operations that can be managed and tracked on a daily basis.

We’ve recently started to see more people attending JU who aren’t directly responsible for cleaning operations, but, for example, may be designing the rooms and picking the surfaces in a hospital or laboratory that will need to be cleaned and maintained. This tells us that more people are paying attention to cleaning and understanding its impact—a great thing! Last week, we hosted a JU Train the Trainer course that included representatives from one of the leading facilities management companies, industry manufacturers, product designers, professional trainers and an architect!

Our April Train the Trainer session brought together dozens of people, including facility management professionals, designers and architects.

When people come out to JU for the first time, they never know what quite to expect. While we do a lot of classroom style instruction during a JU session supported by real-life scenarios and data we’ve collected, there is also a lot of dialogue and sharing between participants. Attendees to JU will leave with several new contacts, an understanding of how to effectively manage that remaining 90 percent of their budget and have hopefully had some fun!

As anyone who is responsible for cleaning knows, custodial operations have a significant impact on the health of building occupants, the lifespan of a building and the overall cost of a facility’s budget (more than 30 percent!). So it’s exciting to see the different groups of people who want to learn more about what we do. When more people understand how to clean using a systematic and measurable approach, everyone wins.

The Cleaning Gazette – December 2014

Dedication and Quality Training Leads to Recognizable Improvements at LAHH

[fbshare type=”button” float=”left”]

[linkedin_share style=”none” float=”left”]

[twitter style=”horizontal” float=”left”]

 

 

Submitted by Nancy Albin
LAHH

 

The LAHH Christmas Bowling Party 2012. In front, Daniel and Bryan – Light Duty Specialists in the certification program.

“What we’re doing is recognizable”, said Mike during the LAHH supervisor meeting. Mike manages a team of six custodial specialists of which four are people with special needs. Jamie, on Mike’s team, has started to show improvement with managing the Super Coach BackPac Vacuum, even though her hand-eye coordination and equilibrium are impacted by her disability. But it is clear her heart is not! Mike told us he is so proud of her as she has been working hard to learn the specialty and not give up.

Mike also shared that Jamie has been improving and how her work is recognizable. And this is what he loves about (OS1) and working as a utility specialist. Guido went on to say, “Mike, you are right. When we look back at our finished work we can see a change, we can see something different from before. We are improving something.” Guido shared that during the last certification class, the homework focused on cleaning plays for Light Duty Specialist and in question #2, asked what should be picked up from the floor prior to the Vacuum Specialist arriving to the area? Mike responded that Jamie hasn’t had to pick up anything too large for the vacuum or call back a Light Duty specialist. The Light Duty Specialists on Mike’s team are also in the certification program. Quality in education extends to quality in the workplace. What is happening in the classroom at the LAHH (OS1) training facility is recognizable . . . in the workplace.

 

Now Available: (OS1) Career Map

[linkedin_share style=”none”]

[fbshare type=”button”]

[twitter style=”horizontal” float=”left”]

 

 

During Class 65 of Janitor University in Salt Lake City, the new (OS1) Career Map was introduced. The map details the educational odyssey for a cleaning worker. Specifically, this new visual aid details the road of becoming a cleaning professional.

It highlights career learning milestones such as: (OS1) Boot Camp, Certification, Floor/Carpet Certification, Janitor University, Workloading, Benchmarking, Awards and Recognition.

The Career Map is now available for purchase in the ManageMen online store.