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(OS1): What a Professional Cleaning Operation Uses to “Tidy Up”

There’s a pretty good chance that over the past month, you’ve heard the name “Marie Kondo” or even watched one of her shows. Named one of Time magazine’s “100 Most Influential People,” Japan’s queen of decluttering has found her way into millions of U.S. home by sharing her way of cleaning or, “tidying up,” those items that do not “spark joy” in their lives. From her two best-selling books to her recent Netflix series, “Tidying Up with Marie Kondo,” she provides organizational guidance to help people create order using her patented “konmarie method.” 

In her book “The Life-Changing Magic of Tidying Up,” Kondo discusses how tidying up— much like cleaning — is a self-taught exercise. 

Image from Kondo’s website: https://konmari.com.

“The general assumption, in Japan at least, is that tidying up doesn’t need to be taught but rather is picked up naturally,” she says. “Cooking skills and recipes are passed down as family traditions…yet no one hears of anyone passing on the family secrets of tidying, even within the same household.” 

“Instruction in tidying is neglected not only in the home but also at school,” she continues. “When we think back to our home economics classes, most of us remember making hamburgers or learning how to use a sewing machine to make an apron…surprisingly little time is devoted to the subject of tidying.” 

It doesn’t take much looking to see the parallels between our industry, the professional cleaning and hygiene industry, and how Kondo has built her empire. She’s found a way for people to find order and develop a system for “maintaining” their home, just as a cleaning operation is designed to do within a commercial building, such as a school, hospital or office.

Similar to the “tidying up” movement, a lot of people in the professional cleaning industry are self-taught because we also operate on the notion that cleaning is a skill that is picked up naturally or through experience. 

Like Kondo, our founder, John Walker, recognized the issue with this approach. Because people lacked the proper training, they were not often able to truly clean in a way that led to cleaner, safer and healthier facilities. That’s why he developed (OS1), a scientifically engineered approach to cleaning. This system helps provide a system for cleaning and maintaining a building.

Let’s look at the similarities between Marie Kondo’s approach to tidying up and the (OS1) approach to cleaning:

Marie Kondo’s Approach  (OS1) Approach
Visit a home and consult with the customer about their goals and objectives. Meet with the client to discuss current program and objectives for implementing a new custodial system
Conduct an audit/inventory of the home’s material possessions Conduct a baseline audit of the custodial program. This includes:  inventory of custodial supplies & equipment; observations of cleaning processes; detailed cost analysis of labor/product usage; training and education program; scheduled cleaning services; and HAZCOM risk assessment.
Teach the KonMarie method Teach the (OS1) process through events like Janitor University, Train the Trainer, (OS1) Boot Camp and (OS1) specialist certifications.
Help clients understand that tidying up is not a chore but a mindset. Help custodial operations understand the importance of janitors and that they be treated as first-class citizens. 
Work with homeowners to implement the KonMarie method and begin purging the home of unnecessary material itemsSet up a pilot building within the facility to begin rolling out the (OS1) system.
Roll out the Konmarie method over the next monthContinue tactically rolling out the (OS1) system based upon a successful pilot. Create repeatable outcomes and over the next several months/years scale to additional buildings within the operation.
Follow-up with clientOngoing benchmarking of best practices with other (OS1) users through an annual symposium. Participate in annual progress audits to document milestones, troubleshoot issues.

Take a look at your custodial closet. Is it filled bottles of cleaning chemicals made by companies that aren’t even in business anymore? Do you have pieces of broken equipment collecting dust in the corner? Do you know what tasks are being performed every single day? Do you spend your day handling complaints and putting out fires? Is your staff’s morale perpetually low?

If so, it could mean your custodial department is ready for a little tidying up too.

What the Golden State Warriors Can Teach Us About Better Cleaning

Earlier this week, Sports Illustrated magazine named the Golden State Warriors as their Sports Person of the Year. They are the fourth team to be recognized with the honor, following the 1980 U.S. hockey team, the 1999 U.S. Women’s World Cup soccer team and the 2004 Boston Red Sox. 

“Our success is due to the contributions of every single player, coach and staff member in our organization; for Sports Illustrated to recognize this unique dynamic is truly special,” said Warriors President of Basketball Operations/General Manager Bob Myers upon receiving the notice of the honor.

In an industry such as ours, which is notoriously filled with inefficiencies, it can be beneficial to look to a successful organization like the Golden State Warriors for inspiration and ideas to improve the way we operate. One thing that stands out about the Warriors is how they are a team, both on and off the court. Everyone makes sacrifices and while there are star performers, each individual fills a very specific function within that team dynamic. 

A lot of custodial operations operate use an individual-based approach, rather utilizing than the collective strengths of the team. This is called zone cleaning. Within this type of system, individuals are assigned to clean a specific area, performing all of the cleaning responsibilities within that space. So, a janitor might be required to dust and mop eat floor, empty trash, wipe down/disinfect surfaces and fixtures on the first floor of a building. 

If the Warriors’ coach Steve Kerr were to apply that to his team, you can only imagine the results. At six foot three inches tall, Steph Curry is too small to play center and would never be effective under the basket. He’s a talented ball handler and shooter, which makes him better suited for a point guard or shooting guard position. 

When you apply a team-based approach to cleaning, each individual has a specific job, much like the players on a basketball court. For example, a “vacuum specialist” vacuums all the surfaces throughout the building and checks that wastebaskets have been emptied. It’s much simpler and faster to train employees to perform those two tasks than it is to train them on a long list of jobs. 

Team Cleaning uses specialists who concentrate on defined tasks such as light duty and trash, vacuuming, restrooms, and utility work, much like the players on a basketball court. (Photo courtesy of ProTeam)

Yet the advantages go beyond training. The biggest advantage of team cleaning is improved productivity. Let’s say that you have to clean a 12,000 square foot building with eight floors. If one worker was assigned to each floor, performing every cleaning task over a four-hour period, it would require eight people, eight vacuums, eight trash barrels and eight restroom carts for the entire building. 

In that same building using a “specialists” approach, a light-duty specialist and vacuum specialist would be assigned to the first four floors, and another identical pair of specialists would be assigned to the top four floors. A restroom and utility specialist would be assigned to the entire building. Using this approach, only six people, two vacuums, two trash barrels and one restroom cart is required.

In addition to fewer people and equipment, team cleaning has several additional benefits, including: 

  • It saves energy
  • It reduces complaints 
  • It’s easier to inspect
  • It’s more fun
  • It’s safer
  • It’s faster
  • It’s easier
  • It simplifies the cleaning process

There are several things which experts attribute to the overall excellence of the Warrior’s legacy. This includes the versatility of its players, their skill, the number of great players on the team, their unselfishness and the respect everyone within the organization has for one another. Rise or fall, the team does so together. These attributes have led the Warriors to three NBA championships in the past four years, losing to the Cleveland Cavaliers in the 2016 finals.

At Janitor University, we teach janitors to always remember “if it is to be, it is up to me.”

Just like the Warriors, everyone on a team cleaning team is responsible for the success or failure of their team. And as a result, they are stronger—and more effective—together.

* For more information about team cleaning or to find a variety of resources designed to improve the way you set up and manage your team cleaning program, please click here

Cleaning Gazette Express – May 2016