Posts

From the Frontlines: Los Angeles Habilitation House Talks (OS1) and Cleaning for COVID-19

There’s no shortage of information and news available related to COVID-19 and steps individuals can take to reduce its spread through actions like hand washing, social distancing and wearing masks.

As businesses begin to reopen, we will be talking to the cleaning teams who have been on the frontlines throughout the early weeks of the pandemic. What challenges have they faced and how are they changing their approaches to accommodate both teams and their clients?

Our friends Nancy Albin and Guido Piccarolo from Los Angeles Habilitation House discuss how the (OS1) System prepared them for the current pandemic and the changing perception of the importance of cleaning in maintaining the health of people in a building.

The Future of Cleaning and Hygiene

Cleaning professionals, start your engines. 

We’re at the starting line of one of the most important races of our lives. Never before have people paid so much attention to how cleaning is performed. As a profession, we’re stepping out of the shadows and onto the stage as people start to understand that cleanliness isn’t just about what you see, but also about what you don’t see. 

In “Science, Cleaning and the Built Environment,” cleaning scientist Dr. Michael Berry stated, “Effective cleaning is not widely recognized as a form of insurance or that ineffective cleaning has a high cost in the long term.”

With the coronavirus and this pandemic, that has changed. People now see the critical importance of effective cleaning, because public health safety is at stake.

Whether you’re an (OS1) user or someone who stumbled on this blog post looking for ideas on how to better clean your facility, you can bet that once we get through this pandemic, people will be asking a lot more questions about your cleaning program. As we stated in this post, the business case for better cleaning has never been stronger; and evidence of this paradigm shift is popping up all around us. 

Cleaning Takes the Stage

Last week, Delta Airlines introduced “Delta Clean”—their “new standard of airline cleanliness—now and always.” In a video announcing the initiative, Delta’s Chief Customer Experience Officer Bill Lentsch discusses the various steps Delta plans to take to improve the cleanliness of its planes. 

Delta rolls out “Delta Clean” a new standard of cleanliness.

A recent article in National Geographic suggested that to fight germs wherever you go, you  should ask about “cleaning practices” at hotels. 

“Before you book a hotel or a vacation rental, ask about the cleaning process. Often, the answer will give you a clear idea of whether or not this is a place you want to stay.” – Jason Tetro, microbiologist and author of the book The Germ Code.

Singapore has developed a stamp that helps visitors and locals easily identify hotels and other businesses that achieved a standard level of cleanliness. The “SG Clean” stamp is placed prominently at the entrance of an establishment and designed to give people “peace of mind,” says Keith Tan, CEO of the Singapore Tourism Board. They aim to eventually certify more than 37,000 establishments. 

On April 9, the Google Doodle (the fun logo updates you can find on the Google homepage used to commemorate holidays and special occasions) was changed to a person holding a mop and bucket to recognize cleaning workers—this feels like a moment, right?

The Future of Cleaning

Products. Processes. Training. Measurement. These four key critical pieces of EVERY cleaning program will be the subject of scrutiny once buildings start to reopen. People will need peace of mind that they can step into buildings without concern of contamination. 

This is good news for (OS1) users! There’s a good chance you can speak to each of these elements better than you can recall certain family members’ birthdays. From training to annual audits, the (OS1) System ensures that people understand not only HOW to clean, but WHY we clean. 

If you’re not an (OS1) user, you need to be prepared to speak to cleaning processes, products, training and measurement protocols. 

People will want to know what products and processes are used, and how cleaning performance is measured. Are you ready for that challenge? 

Stopping the Spread of Infection: The Business Case for Standardizing Your Cleaning Programs

This year, the flu has already killed more than 10,000 people in the U.S. and hospitalized more than 180,000 others, according to early reports from the CDC. It started early and aggressively—affecting an estimated 19 million people across the country—and shows few signs of slowing down. 

With the threat of another virus—a potential pandemic—at our doorstep, more people are starting to talk about cleaning and disinfection, which is great! We like people talking about cleaning.

Looking for info on what to do and how to clean during an outbreak? We’ve got you covered: Check out this post for information and an infographic on how to clean to stop the flu.

The thing is, outside of encouraging building occupants to stay home when they’re sick and regularly wash their hands, cleaning and disinfection of surfaces throughout a building is an essential step in controlling the spread of a virus.

That’s why when a school closes because of a flu virus, custodial crews are called to thoroughly clean and disinfect the building before students return. However, without a standardized cleaning program in place, how cleaners approach this task can leave a lot of surfaces untouched.

Money Matters: How the Spread of Viruses Affects Business

In the past week, we’ve started to see the markets react to the coronavirus. The Chinese market just saw its biggest daily drop in more than four years. That’s because when people are sick and can’t come to work, business slows. 

A report published in the International Journal of Hygiene and Environmental Health last year looked at the best ways to effectively stop the spread of infection in an office building.

A few key findings from the report: 

  • “Viral illnesses have a significant direct and indirect impact on the workplace that burdens employers with increased healthcare costs, low productivity, and absenteeism.”
  • Cleaning and disinfecting surfaces on fomites leads to an average reduction in the concentration of a virus by 85 percent. 
  • In the United States, both influenza and non-influenza acute respiratory infections result in an annual economic burden of $87 billion and $40 billion respectively, although this may be underestimated (Fendrick et al., 2003; Molinari et al., 2007). 
  • “Although annual vaccination can help reduce influenza outbreaks, vaccines are not developed for many other pathogens, such as norovirus (Fiore et al., 2010). Therefore, the best defense for disease prevention is public health hygiene and sanitation interventions, such as the use of hand sanitizers, surface disinfectants, and behavior modification (Leon et al., 2008; Reynolds et al., 2016).”

That last point is critical. Stated simply, authors found that one of the best ways to prevent the spread of pathogens throughout a building is to step up your cleaning programs. 

Standardized Cleaning Programs Make Good Business Sense

In one of his recent articles for Facility Cleaning Decisions, Ben talked about the benefits of standardization. He shared how a standardized cleaning program eliminates waste. How it more evenly distributes workloads and promotes safety for cleaning workers and building occupants. He talked about how it creates progress and generates data. 

A standardized cleaning program is a best practice, because it promotes best practices. It makes sure that all surfaces get cleaned, because there’s a system in place for cleaning them. 

Of the reported 50 percent of a custodial manager’s budget that is labor, it offers a delivery system for the work performed. Rather than focusing on fires, it sets daily frequencies, tools and routes to not only remove dirt, but stop the chain of infection.

****

Almost two years ago, Time Magazine published an article about how the world wasn’t ready for the next pandemic. But as many facilities work to stop the spread of the flu virus, one thing is evident: We need better cleaning systems. 

It’s not just essential for promoting the health of building occupants, but the vitality of our country’s businesses and markets. And because the coronavirus isn’t the last outbreak that we’ll experience, a standardized cleaning program will be an essential risk management strategy for businesses moving forward.