You Should Start Preparing for the Next Pandemic Now

Throughout the pandemic, our news feeds were inundated with headlines and articles telling tales of cleaning workers were on the frontlines of the COVID-19 pandemic, many of whom were ill-equipped for the task.

Custodians were “nervous as hell,” said one headline. 

“No Bleach, Dirty Rags: How Some Janitors Are Asked to Keep You Virus-Free” told the story of cleaners who were required to provide their own personal protective equipment (PPE) and products. 

In “What About the Workers Cleaning Up Coronavirus?” a reporter wrote, “…some [cleaners] say they aren’t being provided with adequate training or personal protective equipment.”

Experts have indicated that another pandemic is not far away. Take the learnings from this past year and apply them to your pandemic plan. This helps ensure your team is trained and you have the proper tools and equipment should another pandemic occur.

The pandemic exposed what many of us in the cleaning industry already knew: That way too many people (and frankly, often first generation immigrants) are tasked with the job of cleaning and given little to no training to perform the job. 

We give many of these workers keys to our workplaces. Why can’t we give them keys to protecting both their own health and safety — and ours?

Little Training Can Lead to Big Problems

What we know: Fomites are not the primary source of transmission for SARS-COv-2, the virus that causes COVID-19. Rather, according to the CDC, the virus primarily spreads through respiratory droplets and by airborne transmission. 

But we didn’t know this at the beginning of the pandemic, and that new knowledge doesn’t change the fact that many custodial operations were caught off guard. From cleaning product and PPE shortages to a fundamental lack of understanding around the differences between cleaning and disinfection, custodial teams weren’t prepared. 

But unfortunately, this pandemic won’t be the last. As a recent article in National Geographic starkly reported, “Scientists say it’s only a matter of time before another deadly virus jumps from animal to human and goes viral.”

We never like to say, “We told you so,” but… 

Pandemic planning has been a core focus for (OS1) teams for several years. Rather than reacting to a pandemic, our founder, John Walker, believed that all cleaning operations should be prepared to follow a series of steps should a pandemic outbreak occur. 

This plan was tested with the recent pandemic, and if you listened to any of the Cleaning Conversations episodes, you heard from many (OS1) teams who 1) Were prepared to keep indoor environments clean during the coronavirus pandemic and 2) Felt equipped to communicate and educate stakeholders on the actions they were taking to keep building occupants safe.

So, what should your plan include?*

In preparing for another pandemic event, what are some of the core things a custodial professional should consider?

  1. A list of surfaces throughout your building
  2. A list of products/quantities you should add to your inventory, including chemicals and PPE
  3. Specialized worker training on use of chemicals and personal protection
  4. Charts and training resources for new cleaning workers 
  5. Websites for federal and local health agencies to stay updated on the latest guidance and information related to the pandemic
  6. Ongoing training logs to ensure workers understand the plan and are ready to enact it in the event of a pandemic.

If you want to make sure your custodial team is prepared for the next pandemic, you need to start planning now. If they are willing to step up and protect our buildings, we owe it to them to make sure they are equipped with the right PPE and training to do so. 

* This list is intended to provide your organization with a starting point for your planning.

What Makes a School Dirty?

Should we care about dirty schools? Well, the short answer is yes, but probably not for the reasons you think. While visible dirt may keep students and staff from feeling positive about their environment (known as topophilia), a growing body of evidence has found that dirty schools may pose larger challenges— resulting in things like lower test scores and increased absenteeism. 

This is an issue in normal times, but an even greater problem coming out of a pandemic. With a considerable number of children having lost valuable learning time, schools need every edge they can get to keep students engaged and performing.  

There are almost 130,000 K-12 schools in the U.S. and little oversight over how they are cleaned. In many schools, public and private, you’ll find vacuum cleaners that belch out dust, custodial closets that showcase a host of expired and outdated products, and custodians that wear a wide variety of hats—they do everything from keeping external walkways clean to vacuuming classrooms to stewarding after school events. 

As any parent, aunt, uncle or teacher knows, kids can be dirty. Really dirty. And within our public schools alone, there are more 50.6 million students, based on federal projections for the fall of 2021. 

In the effort to provide students with a safe and clean learning environment, what other factors should educators identify for that might contribute to a dirty school? 

  1. Poor maintenance of cleaning equipment. You have to clean your cleaning equipment. Replacing vacuum filters, regularly laundering microfiber or other cleaning cloths, cleaning out mop buckets are all preventative maintenance strategies that help make for cleaner schools and longer lasting equipment. 
  2. Cross contamination between areas. Most schools have kitchens, restrooms and classrooms. When the systems aren’t in place to prevent movement of cleaning tools and equipment between areas, the same cleaning cloth might be used to clean a restroom sink, kitchen counter and/or a desk. 
  3. Underestimating cleaning frequencies. In a recent study that analyzed microbes on desks in three Connecticut schools, researchers took samples and examined how cleaning impacted surface microbial concentrations. Study authors concluded, “Current school surface cleaning protocols and cycles may be ineffective at reducing student exposure to fungal allergens and microbes of human origin.”
  4. Limited training for custodial workers. In many school custodial, training encompasses a few days (or hours) of following someone around to learn the job. Very few cleaning operations have a comprehensive training program in place that not only teaches employees HOW to clean, but WHY they clean. Training should not only provide workers with the overall understanding of why their jobs are critical and how cleaning impacts the health of people in the buildings they clean, but also protocols for how and when to perform specific cleaning tasks.
  5. The absence of cleaning systems. Cleaning isn’t about pushing dirt around, it’s about removing dirt and unwanted substances from the environment. And without the proper cleaning systems in place (e.g. moving from the top of the room to the bottom, disinfecting without cleaning), there’s a good chance custodians in your buildings are just moving dirt from one place to the next. 

The pandemic has changed the way so many look at cleaning, and this is increasingly true in our nation’s school systems. How we clean and maintain our schools has a direct impact on our students. As organizations look to utilize federal funding through the American Rescue Plan Act of 2021 and other funding resources designated to help schools successfully reopen, it’s a great opportunity to examine the equipment, processes and training used by custodial workers.

Successfully managing a school environment is a necessary educational investment. But it’s one that pays off.

Learn more about how you can work to clean up your school in this post:  Why Dirty Schools are a Big Problem—and What We Can Do to Clean Them Up  https://managemen.com/why-dirty-schools-are-a-big-problem-and-what-we-can-do-to-clean-them-up/

Picture with green background and person standing at a podium with text reading "evangelists for clean."

Evangelists for Clean

A colleague recently shared an article from EdWeek titled, “How Much COVID-19 Cleaning in Schools is Too Much?” In the article, the author discusses how COVID-19 has led to an increase in cleaning and disinfection activity in schools (no surprise) and the subsequent impact of that “cleaning” (or disinfection, more appropriately).

Pointing to a study that showed an increase in asthma attacks with “cleaning” in homes, the author suggests that we should “avoid overdoing cleaning” in schools to limit the potential health impact on students because COVID isn’t primarily spread through surfaces. 

Ugh. As we all know, you can’t “overdo” cleaning. You can overdo disinfection, but that’s another topic we addressed early in the pandemic in this post

The thing I want to draw your attention to is that the EdWeek website draws 1.5 million visitors a month. It is a primary resource for educators across the country. And sadly, this isn’t the only journalist who gets it wrong.  

It’s been a year since our lives were flipped upside down by the pandemic, and there hasn’t been a day that’s passed when I’ve read something in the news or watched a commentator on TV get something wrong about cleaning. Many of you have likely experienced the same—it started with the images of spacesuit-clad disinfectant warriors and has continued through today with articles around hygiene theater. 

Friends, our work must begin now. As professionals in this industry, we must work to educate others about the critical differences between cleaning, sanitizing and disinfecting. We must help them understand the importance of cleaning on our health. This starts in conversations with our neighbors and continues when we read or watch something on the news about cleaning. When a journalist gets it wrong, like in the article mentioned above, take a few minutes to drop them a note and let them know that cleaning and disinfection aren’t one and the same. 

We’ve talked a lot about how cleaning has taken center stage throughout the pandemic, but sadly, people still don’t understand it. By evangelizing our work, we will help clarify these misconceptions and further professionalize this industry that we’ve all grown to love. 

Your pal, 
Ben


P.S. Feel free to drop Ms. Sparks a note. I know I will. 

picture of a mop with the text is there a right way to clean?

Is There a Right Way to Clean?

In 1971, Coke produced the “Hilltop” television commercial. Even if you weren’t alive then, you have likely heard the jingle sung by a group of teenagers singing looking like Julie Andrews in the mountains during Sound of Music. 

“I’d like to teach the world to sing, in perfect harmony.”

With troops still in Vietnam, the message was of inspiration and hope, intended to unite people everywhere… with a Coke. 

A similar environment exists right now as we start to emerge from the pandemic. Things have been divisive, but one thing that unites us all is that in some form, pretty much everyone cleans. In fact, we’ve cleaned more in the past 12 months than we ever have. And it’s anticipated that this will continue for the foreseeable future. 

But are you cleaning the right way? Is there a “right way” to clean? You just spray and wipe, right? Run the vacuum. If it looks clean, it must be clean, right?

Unless you’re in the cleaning industry, there’s a good chance you don’t know:

  1. You should always clean from top to bottom.
  2. Most disinfectants require the first step of cleaning and an established dwell time in order to work effectively.
  3. You should maintain different cleaning tools for different areas of your home or building.

This might not seem like a big deal, but when you have a bunch of people cleaning and not using cleaning products improperly, we run into issues with indoor air quality, chemical accidents, cross contamination, and more.  

“I’d like to teach the world to clean, in perfect harmony…”

Picture this scenario…

Short on staff, a housekeeping manager asks Jim, who just arrived for his first day on the job, to start cleaning rooms. She shows Jim the supply cart and gives him a list of tasks he needs to complete in each room.  

Jim enters the first room and removes the sheets from the bed. Next, he vacuums the floors and wipes down surfaces throughout the room—the nightstands, desktops, switches and door handles. Spotting a cobweb near the ceiling, he removes it with an extension wand, also dusting the top of the armoire. 

Jim walks into the restroom next and sprays the faucet, toilet and shower with disinfectant spray, immediately wiping them all down with the same cloth used in the main room. After cleaning the toilet, he mops the floors and leaves, repeating the process in the next room.

What’s wrong with this scene?

You’ve got to give Jim some credit. He followed the instructions he was given, but in this scenario, Jim isn’t cleaning. He’s pushing dirt around, and with it, he’s likely moving dirt, bacteria and likely viruses around too. 

As we mentioned earlier, this can cause a host of issues—within a home, a hotel, a hospital—any indoor environment of any size.

Yes, there is a right way to clean. And the better the protocols and systems you have in place—and the training that supports those protocols and systems—the cleaner and healthier your indoor spaces will be.

A moment to pause and reflect…

For most of this, this past year has felt a lot like we’ve been treading water in the middle of a huge lake. But finally, we can see a boat coming toward us to offer a break. As we get a moment to pause, it’s important to reflect on what went right during the pandemic. What can we improve?

COVID-19 has forced us to acknowledge the importance of cleaning in our indoor environments. It’s a pathogen that can be spread through hard surfaces, and it isn’t the last pathogen that will spread this way. In fact, there’s a good chance that we’ll face another pathogen that has even greater transmissibility via fomites in the not-so-distant future. 

Look around your house, your children’s schools, the hotels and stores you visit. Are they being cleaned properly, or are people just pushing dirt around? Have workers received training and do they understand that you should work from top to bottom when cleaning a room? Do they understand that you can’t just spray a disinfectant and wipe it with the same cloth you’ve used to clean the rest of the building?

There’s a science to cleaning, and it’s important we follow that science to keep our indoor environments safe and healthy for everyone. 

“I’d like to teach the world to clean, in perfect harmony.”

The Power of the (OS1) Community


During a “normal” year, my schedule would start to fill around February. I’d plan trips to many of your campuses and facilities, excited to conduct audits, catch up with you and your teams, talk about what’s new at the office and in the industry.

But… we’re still not at normal yet. While I’m starting to plan travel for this summer, it’s all tentative. Sure, the vaccine is on the way and there’s a good chance that we’ll regain *some* form of normalcy in the next six months, we have no idea exactly what that will look like. Further blurring that picture is the fact that the virus continues to mutate and evolve. No one can say for certain how will that impact immunizations and transmission? 

But that’s not stopping us. We’re embracing the uncertainty and focusing on what is certain: YOU. The (OS1) community is the foundation of what makes this cleaning system so effective. So, from the newly reconstituted Simon Institute to the Cleaning Industry Trainer’s Guild, you are all working so hard to organize communication and empower (OS1) users everywhere.

You won’t find another community like ours. We share. We network. We build relationships and trust. And most importantly, we’re dedicated to excellence in everything we do. 

Helen Keller once said, “Alone, we can do so little; together, we can do so much.” 

As we’ve said all along, the pandemic has thrust cleaning and public health into the spotlight. People everywhere want better cleaning programs that effectively remove dirt from buildings and protect their health. We have a powerful message, and it’s time for our community to work together to share it. 

Your pal, 
Ben

Want to learn more about (OS1) and our community of users known as the Simon Institute? Drop me a line at ben at managemen.com—I’d love to tell you more about it.


P.S. Follow me on Twitter at @BenWalkerClean

If We Want Cleaner Buildings, We Need to Start Respecting Cleaning Workers

As of Jan. 30, it’s been exactly one year since the World Health Organization declared the COVID-19 outbreak a global health emergency. At that point, we didn’t know much about the virus. No one had any idea how drastically their lives would change less than two months later.

From the start, the CDC has maintained that coronavirus can spread by respiratory droplets which can be inhaled, deposited on surfaces and objects and transferred by touch, or through airborne particles or aerosol transmission. While research has shown that transmission through hard surfaces isn’t as likely as previously thought, the potential for contamination has pushed many cleaning workers to the frontlines of the battle against COVID-19.

On March 18, a Bloomberg article asked “What about the Workers Cleaning Up Coronavirus?” Journalists shared Lilliana’s story, a day porter for a BSC who who was concerned about the lack of PPE and potential exposure to the virus. 

A BBC article asked, “Coronavirus: Are hospital cleaners forgotten heroes in this crisis?”

Journalist Marianna Brady writes, “Cleanliness and hygiene has never seemed of greater concern than it is now. So should the people making sure hospitals are free of germs be getting more of a voice?”

Yet as many worked in potentially risky situations to keep buildings, others lost their jobs. From housekeepers in hotels, resorts and schools to cleaners like Lilliana who cleaned commercial office buildings, when people stayed home, many cleaners lost. Nowhere is this more apparent than in Hawaii, where a report by the American Hotel and Lodging Association revealed that Hawaiian hotels would remain below 50 percent occupancy through 2021. 

Cleaner Buildings Starts with Respect

We’ve talked about showing appreciation for cleaning workers and elevating their visibility and profile throughout business operations, long before the pandemic hit. It’s the primary focus of our business—we believe all custodial workers should be treated like first-class citizens. This means providing training, living wages, opportunities for advancement, and most of all, decency and respect, for the people who clean our buildings. 

Sadly, despite all that custodians have given during the pandemic, we haven’t seen where that’s equated into more opportunity and respect. 

In a recent editorial for The Colorado Sun, Fátima Alhexia Boylen, founder and president of Boylen Cleaning Services in Denver, described a situation at a local grocery where employees were taunting a man who swept the grocery aisles. 

“Disrespect and invisibility is not something anyone should have to get used to. But sadly, for cleaning workers, it’s everywhere,” she writes.

Boylen’s experiences in the poor treatment of cleaning workers were reaffirmed by a recent study of environmental service workers (ESWs) in hospitals published in the American Journal of Infection Control. Lack of training and other barriers, including “low status” and lack of communication were listed as primary reasons why workers felt they provided little value to the organizations where they worked.

Study authors note that this lack of structure and poor treatment of ESWs can lead to the risk of infection. 

“To sustain improvements in disinfection practices, education/training sessions need to be continuous,” the study states. “The long-term commitment of an organization is also essential for continuous improvement in disinfection outcomes. While knowledge transfer is critical for behavior change, education/training also needs to focus on the skills and perceptions of ESWs.”

Jane Walker, a cleaner at a major pharmaceutical company, recently spoke to a journalist about the low morale of the cleaning team since the start of the pandemic. 

“The lowest of the low. I’ve never seen team morale like this. People call out [sick] all the time and their excuses are for the team, not management. But the whole team just doesn’t wanna be there. It’s funny man, we all say, “You don’t have to be here.”

A Better Clean for Us All

The pandemic will impact several facets of office life, with a demand for cleaner environments high on improvements. 

Mike DiBlasi, a managing director for CBRE in Tampa told a local reporter, “From better ventilation to greener cleaning procedures, everything’s on the table. A lot of the bigger landlords have already started implementing ways to provide a more sanitary and cleaner environment.”

But if we want cleaner workplaces, we need to start doing something about the way cleaning workers are treated. This starts with all of us.  

As research Zach Mercurio so eloquently shares in his editorial, “It’s Time to Stop Dehumanizing Frontline Workers”:

People in stigmatized jobs are part of your routine, their invisibility a byproduct of both their indispensability and good work doing the things most of us have the luxury of forgetting about, the work that enables us to live.

They comprise the workforces of the companies we love. They ensure safe roads to drive on, ship our Amazon packages, clean our doctor’s offices, ready our hotel rooms, decontaminate our drinking water, and dispose of our trash.

As individuals, organizations, and society, we should thank them, but above all, we should respect and revere them and their important occupations.

Join us for “DIY Workloading,” our next online mini-course class, next week!

“How long should it take a cleaning worker to vacuum the floors in a 1,000 square foot room?”

“How many custodians do I need to clean a new building?”

“How can I balance the workload to make sure that everyone has an equitable set of tasks?”

These are just a few of the common questions custodial managers have as they configure (or reconfigure) workloads within their buildings.

If you’re looking for tools that will help you develop meaningful data to workload to teams, you won’t want to miss our next Online Mini-Course, “Introduction to DIY Workloading” on Jan. 28, 2021, at 11 a.m. MST. 

This course is for supervisors and managers in cleaning organizations and is designed to provide a simplified, basic understanding of Workloading as it relates to Team Cleaning. After completing the course, you will be able to determine how long it will take you to perform a cleaning activity, including steps, variables and task times. If you follow a team cleaning format or are exploring how a team cleaning system might benefit your operation, this is the course for you. 

During this hour-long training course, you will learn:

  • How cleaning tasks and times can form the foundation of your custodial program.
  • How times and frequencies are developed.
  • How Team Cleaning standardizes the workload.

The tuition for this mini-course is $45.00. This includes 45 minutes of instruction by Ben Walker and 15 minutes Q&A period. All participants will receive an E-book version of 99 Workloading Times a DIY Workloading Times Guide by John Walker ($21.95 value). 

About the Speaker: 

Ben Walker is the Chief Strategy Officer for ManageMen. In addition to his consulting work, Walker compiled the data for 612 Cleaning Times and Tasks. Ben Walker performs progress and baseline audits for large cleaning operations. He has experience auditing the cleaning program for hundreds of buildings nationwide.

He specializes in the (OS1) cleaning process, safety, green, source reduction, public relations, training, and cleaning education. ManageMen’s clients include Sandia National Labs, The University of Texas at Austin, Texas Tech University, Kansas State University, Valparaiso University, Provo City School District, Michigan State University, The University of Michigan, Los Angeles Habilitation House (LAHH), US Postal Service, and GMI Building Services.

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Our Top 10 Most Read Blog Posts of 2020

2020: A year that will go down in the history books. That couldn’t be more true for custodial professionals who suddenly were thrust onto the public stage as a pandemic took hold throughout the world. The same goes for most of us in the cleaning industry—while manufacturers battled unprecedented demands on the supply chain, others scrambled to prepare training and new certifications. Us? Well, we were prepared. Our users were prepared.

Our founder, John Walker, had anticipated the potential for something like this to happen, going so far as to prepare a pandemic playbook. A lot of people called us, wanting to know how to better create systems around their cleaning programs. A lot of people combed our website looking for information.

If this list is any indication, we can rest assured that people will appreciate the value of cleaning—and the people who do the work of cleaning—long after 2020 is over.

10. Cleaning Classrooms Safely – Teacher’s Checklist 

How can teachers make sure surfaces in their classrooms stay clean during  the pandemic?  We put together a checklist to help.

See the post and infographic here: https://managemen.com/cleaning-classrooms-safely-a-teachers-checklist-with-infographic/

9. Top 10 Frustrations of Custodial Professionals

The people who make it in this industry are problem solvers. Every day, they put together a new puzzle — figuring out which piece needs to go where to complete the puzzle of a clean building. It’s not an easy job, so to help others know they aren’t alone, we developed a list of the most commonly overheard challenges of custodial professionals.

Read the full list of complaints here: https://managemen.com/the-top-10-frustrations-of-custodial-professionals/

8. Coronavirus Communication: How to Tell Building Occupants We’ve Got This

To assist (OS1) teams with communicating their plans to key stakeholders and building occupants within their facilities, we developed a sample communication to help them understand that all of the necessary systems were in place for pandemic preparedness.

Read that post here: https://managemen.com/coronavirus-communication-how-to-tell-building-occupants-weve-got-this/

7. Why Cleaning Matters

It doesn’t matter where or what you clean, this is not an easy business. We’ve pulled together a list of four extremely important reasons why cleaning matters, along with a printable to remind yourself and your team just how important your work is.

Read that post here: https://managemen.com/why-cleaning-matters/

6. Applying Maslow’s Hierarchy of Needs to a Cleaning Operation

We can benefit from looking at a cleaning operation from the framework of Maslow’s Hierarchy of Needs. There are certain fundamental needs within a custodial operation that must be met in order for the program to be effective and meet certain higher-level goals. Too often, our conversation about cleaning is just through a specific lens rather than looking at the operation as a whole.

Read more about how you can apply the Hierarchy of Needs to your cleaning operation here: https://managemen.com/applying-maslows-hierarchy-of-needs-to-a-cleaning-operation/

5. How the White Wings Cleaned Up NYC

Lacking any formalized sanitation and refuse system, New York City was drowning in garbage and filth in the late 1800s. Its current mayor, William Strong, called for Colonel George Waring to return and assume the position of sanitation engineer. The job of tackling the city’s overwhelming sanitation issues would be no easy feat, and Waring approached the job as he would approach combat on the battlefield. 

Read more about how George Waring and the White Wings cleaned up New York City here: https://managemen.com/from-the-history-books-how-the-white-wings-cleaned-up-new-york-city/

4. The Case Against Spraying Disinfectant Everywhere: Raise your hand if you’ve seen a picture of a heavily suited worker spraying what’s assumed to be disinfectant on sidewalks and streets in the past four months.

For cleaning professionals, this image might be somewhat alarming. Mostly because it demonstrates what we already know—that the majority of people throughout the world have a limited understanding of the science of cleaning. 

Read more: https://managemen.com/the-case-against-spraying-disinfectant-everywhere/

3. Please Take a Minute to Thank a Cleaner: While we rest, cleaners are lifting heavy trash bags and mop buckets, pushing vacuums and pulling overstocked carts. But this effort doesn’t come without a price. Due to the labor-intensive nature of their work, janitors have one of the highest rates of job-related injuries. Injuries from slips and falls or musculoskeletal disorders (MSDs) that cause extreme pain in areas such as their backs (46 percent of all custodial-related MSDs), shoulders (15 percent of custodial-related MSDs), necks and legs. 

Read more: https://managemen.com/please-take-a-minute-to-thank-a-cleaner/

2. Think Janitor is a Dirty Word? No, and Here’s Why: If you trace the etymology of the word “janitor,” it doesn’t take much research to find that the term is tied to deity. “Janus” from which “janitor” is derived, was a Roman god of beginnings and ends; metaphorically he represented doors and passages. In images, he’s often depicted with two faces that allow him to look to the future and the past. 

Read why Janitor isn’t a dirty word here: https://managemen.com/think-janitor-is-a-dirty-word-no-and-heres-why/

1. Why Dirty Schools are a Big Problemand What We Can Do to Clean Them Up

The top post of this year looks at some of the most common issues that stem from dirty schools—things like poor performance and reduced morale. But it’s not just the issues—we dig into strategies that could help fix the problem of dirty schools. Spoiler alert: It starts with management.

Read the post here: https://managemen.com/why-dirty-schools-are-a-big-problem-and-what-we-can-do-to-clean-them-up/

Cleaning Conversations: Josh Sego, Michigan State University

When the pandemic started, everyone started cleaning but it became increasingly difficult to recruit and train cleaning workers. Josh Sego is an (OS1) Trainer and the 2019 (OS1) Trainer of the Year. He shares some of the updates he’s making to their training program along with advice for other custodial managers who are trying to evolve their training platforms in this new environment.

silhouette of a person mopping a floor with text Cleaning Conversations: Perspectives from the people who keep our buildings clean James Peel, Texas Tech University

Cleaning Conversations: James Peel, Texas Tech University

Looking for a way to schedule cleaning workers at Texas Tech University (TTU), James Peel reached out to the University of Texas at Austin to learn about (OS1), the System they follow for cleaning processes and measurement. They invited him down to see (OS1) at work and James jumped in the car with a few others on his management team.

It didn’t take long to see what the hype was all about—when James and his team saw UT’s custodians line up to receive their daily supply kits and keys to the areas they were assigned, they were sold on (OS1).

That was in 2019, and despite the challenges of the pandemic, Peel has continued leading the custodial team through the (OS1) transition process. They’ve held socially distanced boot camps, multiple workloading sessions (which, he says are his favorite) and inspired dozens of employees with a renewed passion for cleaning and a commitment to providing healthy buildings for students, faculty and staff. We talk to James about this process and more, during this episode of Cleaning Conversations.