Cleaning Conversations: Ben Walker

In this episode of Cleaning Conversations, we spoke to Ben Walker, COO of ManageMen about how the pandemic has impacted ManageMen’s training and events, shifts and opportunities he sees for the cleaning industry and the most valuable advice he’s ever received. If you have anything to do with cleaning in a facility beyond your home or are interested in strategies to improve public health, you won’t want to miss this insightful conversation.

The Case Against Spraying Disinfectant Everywhere

Raise your hand if you’ve seen a picture of a heavily suited worker spraying what’s assumed to be disinfectant on sidewalks and streets in the past four months.

It looks something like this:

For cleaning professionals, this image might be somewhat alarming. Mostly because it demonstrates what we already know—that the majority of people throughout the world have limited understanding of the science of cleaning. 

Yet, when the general public sees images like this, they assume it’s what’s required to protect them from COVID-19. 

This gap in knowledge has led to widespread use (misuse?) of chemical disinfectants. Unnecessary use of cleaning chemicals generates waste, cost and can lead to injury to both the people applying the disinfectants and the individuals in the buildings being cleaned in the wake of the current pandemic. 

In short, spraying disinfectant everywhere—throughout schools, daycare centers, offices, hotels and restaurants—is a bad idea. 

Let us explain. 

A Health & Safety Issue

If it were just a few images circulating that misrepresent what’s truly needed to stop COVID-19 in its tracks, that’d be one thing, but the lack of education around proper disinfection practices is leading to injuries. 

One recent report found that at the Adelanto Detention Facility in California, guards were “rampantly spraying [disinfectants]… every 15-30 minutes around housing units. The sprayed chemicals are coming into contact with individuals’ eyes, noses, mouths, skin, clothing, bedding, food and drinking water, on an ongoing basis.” 

From headaches and nausea too painful blistering of the skin and swollen eyes, noses and throats, detainees housed in these areas experienced a variety of physical reactions from the misuse of the disinfectants. 

Sadly, this is not an isolated incident. In April, the CDC reported that calls to poison control hotlines for cases involving cleaners and disinfectants rose significantly over the previous two years. 

Insurance Journal magazine recently reports that in an average business, disinfectant overuse can impact up to 10 percent of people. 

“Asthmatics, migraine sufferers, those with allergies or immune disorders or suppressed immune systems may experience symptoms [resulting from disinfectant exposure] such as memory loss, trouble concentrating, mood swings, irritability, headaches, seizures, nausea and vomiting,” said Dr. Claudia Miller, an immunologist, allergist and co-author of Chemical Exposures: Low Levels and High Stakes.

While there’s cause for concern, it’s important to recognize that disinfecting is important when it’s done properly using tested application methods. In pictures such as that shown above, spraying and fogging technology is used. However, emerging research has shown that these methods may not offer the efficacy of more traditional spray and wipe methods. As such, use of these methods should be reconsidered until additional testing is conducted. 

Citing ineffectiveness and health concerns, the World Health Organization recently recommended against the use of spraying or fogging disinfectants for use against COVID-19. In their guidance document, they wrote:

“In indoor spaces, routine application of disinfectants to environmental surfaces by spraying or fogging (also known as fumigation or misting) is not recommended for COVID-19… spraying disinfectants can result in risks to the eyes, respiratory or skin irritation and the resulting health effects. Spraying or fogging of certain chemicals, such as formaldehyde, chlorine-based agents or quaternary ammonium compounds, is not recommended due to adverse health effects on workers in facilities where these methods have been utilized.”

Similarly, the Cleaning Industry Research Institute (CIRI) has also advocated against fogging and misting, in their recent recommendation, “Guidance for Decontamination of the Built Environment: Cleaning, Disinfection, Worker Protection and Post Cleaning and Remediation Assessment.”

Old Problem, Renewed Awareness

Even before the COVID-19 pandemic, we had a chemical handling issue on our hands. This post and infographic from a few years ago offers some important data around chemical accidents and injuries to workers. In pre-pandemic days, cleaning workers were experiencing an estimated 83,000  injuries from cleaning chemicals each year. Cleaning chemicals are a regular culprit in poor indoor air quality findings. 

But as businesses across the country begin the process of reopening, communication and  education around cleaning, cleaning science and cleaning for health is more critical than ever. Science must continue to drive our best practices, which we should regularly benchmark with other organizations and communicate with building owners and occupants. Cleaning workers not only tools to do the job, they need the education, training and personal protective equipment to use those tools effectively.

Here are five important things to remember when disinfecting any space, for COVID-19 or otherwise. Intensive disinfection efforts must be:

1) Conducted only after surfaces have been thoroughly cleaned.

2) Performed by trained staff.

3) Accompanied with the proper personal protective equipment.

4) Conducted in well-ventilated areas. 

5) Coupled with other mitigation strategies, such as social distancing and regular hand washing. 

If you use a systematic, engineered approach to cleaning like (OS1), there won’t be a need to spray disinfectant everywhere. And remember, effective cleaning contributes to a healthy indoor environment; it doesn’t pose additional health risks. 

What an Amazing Time to Be in Our Industry

You know the adage “hindsight is 2020”? I’ve been thinking about that a lot recently. Ultimately, the saying speaks to the fact that it’s easy to see what the right thing to do was after an event happens, but difficult to predict the future. 

When we get to the other side of this pandemic and are five or 10 years in the future, what will the events of 2020 look like? Will the industry effectively have captured its moment, helping the public understand the critical role that cleaning plays in protecting public health? 

When people go back to work, will they start to look at the person cleaning the restroom or mopping their office lobby in the eye and possibly even say “thank you”?

When budgets are cut due to funding shortfalls, will cleaning be one of the last departments to feel the pinch, because there’s an understanding that cleaning is essential to helping stop the spread of deadly viruses?

Forced to show that they’re cleaning and not polluting the indoor environment, will more custodial teams put key performance indicators in place and do a better of measuring their efforts and possibly benchmarking them against other programs as we do in (OS1)?

Will janitors and custodians finally drop off the list of occupations with the most injuries, because there’s greater value for the work they perform and a desire to help people work more safely?

From custodial directors to distributor sales representatives, janitors to equipment salesman—when someone asks what we do for a living, will we proudly recognize our affiliation with the cleaning industry? 

Will hindsight truly be 2020?

From the Frontlines: Michigan State University

Keeping academics, students and faculty safe has always been a priority for Brandon Baswell and the custodial team at Michigan State University, but the coronavirus and COVID-19 have definitely impacted the way they clean, train, staff and budget. Brandon shares some excellent insights on what’s happening now, and how they’re planning for the fall, in our second episode of Cleaning Conversations. 

“You can’t do ANYTHING if you don’t have a clean and healthy environment.”

Brandon Baswell, Michigan State University

From the Frontlines: Los Angeles Habilitation House Talks (OS1) and Cleaning for COVID-19

There’s no shortage of information and news available related to COVID-19 and steps individuals can take to reduce its spread through actions like hand washing, social distancing and wearing masks.

As businesses begin to reopen, we will be talking to the cleaning teams who have been on the frontlines throughout the early weeks of the pandemic. What challenges have they faced and how are they changing their approaches to accommodate both teams and their clients?

Our friends Nancy Albin and Guido Piccarolo from Los Angeles Habilitation House discuss how the (OS1) System prepared them for the current pandemic and the changing perception of the importance of cleaning in maintaining the health of people in a building.

The Future of Cleaning and Hygiene

Cleaning professionals, start your engines. 

We’re at the starting line of one of the most important races of our lives. Never before have people paid so much attention to how cleaning is performed. As a profession, we’re stepping out of the shadows and onto the stage as people start to understand that cleanliness isn’t just about what you see, but also about what you don’t see. 

In “Science, Cleaning and the Built Environment,” cleaning scientist Dr. Michael Berry stated, “Effective cleaning is not widely recognized as a form of insurance or that ineffective cleaning has a high cost in the long term.”

With the coronavirus and this pandemic, that has changed. People now see the critical importance of effective cleaning, because public health safety is at stake.

Whether you’re an (OS1) user or someone who stumbled on this blog post looking for ideas on how to better clean your facility, you can bet that once we get through this pandemic, people will be asking a lot more questions about your cleaning program. As we stated in this post, the business case for better cleaning has never been stronger; and evidence of this paradigm shift is popping up all around us. 

Cleaning Takes the Stage

Last week, Delta Airlines introduced “Delta Clean”—their “new standard of airline cleanliness—now and always.” In a video announcing the initiative, Delta’s Chief Customer Experience Officer Bill Lentsch discusses the various steps Delta plans to take to improve the cleanliness of its planes. 

Delta rolls out “Delta Clean” a new standard of cleanliness.

A recent article in National Geographic suggested that to fight germs wherever you go, you  should ask about “cleaning practices” at hotels. 

“Before you book a hotel or a vacation rental, ask about the cleaning process. Often, the answer will give you a clear idea of whether or not this is a place you want to stay.” – Jason Tetro, microbiologist and author of the book The Germ Code.

Singapore has developed a stamp that helps visitors and locals easily identify hotels and other businesses that achieved a standard level of cleanliness. The “SG Clean” stamp is placed prominently at the entrance of an establishment and designed to give people “peace of mind,” says Keith Tan, CEO of the Singapore Tourism Board. They aim to eventually certify more than 37,000 establishments. 

On April 9, the Google Doodle (the fun logo updates you can find on the Google homepage used to commemorate holidays and special occasions) was changed to a person holding a mop and bucket to recognize cleaning workers—this feels like a moment, right?

The Future of Cleaning

Products. Processes. Training. Measurement. These four key critical pieces of EVERY cleaning program will be the subject of scrutiny once buildings start to reopen. People will need peace of mind that they can step into buildings without concern of contamination. 

This is good news for (OS1) users! There’s a good chance you can speak to each of these elements better than you can recall certain family members’ birthdays. From training to annual audits, the (OS1) System ensures that people understand not only HOW to clean, but WHY we clean. 

If you’re not an (OS1) user, you need to be prepared to speak to cleaning processes, products, training and measurement protocols. 

People will want to know what products and processes are used, and how cleaning performance is measured. Are you ready for that challenge? 

Protecting Custodial Workers: What Every New Cleaning Worker Needs to Know

Long before COVID-19 infected patient zero, a large percentage of the 3.25 million cleaning workers in the U.S. received little job training. In some circles, the assumption is that most people know how to clean, so the absence of training might not seem like a big deal. Individuals in these groups treat it as an inherent skillset that people are either born with or learn at an early age. 

But the thing is, not everyone just “knows” how to clean. As a recent survey showed, the majority of Americans aren’t disinfecting properly. And the processes you would use to clean a building are different than how you would clean your home or apartment.

There are many issues with the lack of occupational training in the cleaning industry, but a primary issues is the increased risk and exposure to workers. Data from the Bureau of Labor Statistics shows that cleaning workers suffer the second highest rates of job-related injuries of any occupation—injuries heavy lifting, overexertion, chemical exposure and slips and falls are most common.

Reducing Risks to Cleaning Workers Now and After the Pandemic

When it comes to COVID-19, cleaning and disinfection is essential in stopping the spread of the disease. Aside from person-to-person spread, COVID-19 spreads when a person comes into contact with contaminated surfaces or objects. So when businesses slowly begin to open again over the next few months, all eyes will be on cleaning workers. Regular, systematic cleaning and disinfection will be key to controlling the spread of the virus and limiting the additional waves of the pandemic. 

For these individuals to clean—and to not pollute the surfaces and buildings they are meant to protect—they need training. They also need training to protect themselves. 

During this period, we can expect to see a swell of new cleaning service providers. Many people who have been displaced from current jobs in the hospitality or foodservice industries may find themselves working in a position where they’re being asked to clean in a commercial environment for the first time. 

We’ve seen way too many headlines highlighting cleaning workers who are concerned because they don’t understand the routes of transmission or how they could become infected. Too many people who are asked to use new disinfectants and don’t have training to do so. Too many people who aren’t equipped with the right personal protective equipment (PPE) to protect their hands and faces from exposure. 

We need to reverse this trend and make sure ALL cleaning workers have the knowledge and training they need to clean safely and protect themselves.

If you’re new to cleaning, we’ve pulled together a checklist of things you should know before you start working.

This is not meant to replace any existing training programs, but rather serve as a supplement. Our hope is to help provide a resource for those individuals who may not receive any training from their employers. If that’s you, we’re here for you. Please feel free to reach out with any questions about what you can do to protect yourself during this time.

Cleaning in the Age of Coronavirus

Right now, cleaning and disinfection is a focus for people around the world because of the coronavirus. For people in our industry, this is somewhat of a seminal moment — we’ve arrived at a place where there’s greater appreciation and understanding for the importance of the work we do. Of course, we wish it didn’t take something like a pandemic happening to get here, but we’re thrilled to see that the message is being heard.

When we get to the other side of this, there’s little question that the world of cleaning will change. Already, Singapore is implementing mandatory cleaning standards, beginning with “higher-risk premises such as childcare and eldercare facilities, schools and hawker centers [food courts and markets], according to Channel News Asia

Combined with social distancing, cleaning is the next most effective way to control coronavirus. 

The thing is, cleaning needs to be done correctly, or else it’s not effective.

In the future, we can expect government standards around this to ensure cleaning is done properly. For now, it’s left to each cleaning professional and organizations to make sure they’re following best practices.

Here’s what we know (with some great links to help explain things!):

  • The coronavirus spreads by hard surfaces or fomites. The most recent research found that it lasts on hard surfaces such as stainless steel for up to two-three days. 
  • Cleaning workers form a critical line of defense in helping to stop the chain of infection, killing the virus on the surface before it has the opportunity to jump to the next host/hosts. 
  • Personal protective equipment (PPE) is essential to protecting cleaning workers. Follow guidelines from the CDC, which includes using gloves and gowns and understanding how to don (put on), use and doff (take off) PPE. 
  • OSHA requires training for all workers who use cleaning chemicals and disinfectants. All organizations should maintain Safety Data Sheets on ALL cleaning chemicals used in their facilities. 
  • Not all “cleaning” kills coronavirus. It’s critical that people understand the difference between cleaning, sanitizing and disinfection, explained in full here.
  • Remember, clean first — then disinfect. A disinfectant will never work on a visibly dirty surface. Clean using a cotton or microfiber cloth—never a paper-based product.
  • Read the directions! Each EPA-approved disinfectant used for killing coronavirus indicates the dwell time, or the time the surface needs to remain visibly wet, in order to be effective.
  • Hand washing is everything. Make sure workers wash their hands before they begin cleaning and immediately after removing gloves. 
  • We must work together. Encourage individuals throughout the facility to assist with cleaning and disinfection of frequently touched surfaces, including tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks, per CDC recommendations.
  • Communication is key. Make sure to communicate what you’re doing with stakeholders in your buildings. Share images on social media to help people at home see how hard your facility is working to keep buildings clean for their return. 

We’ll get through this; effective cleaning is essential in that effort. And when we do get to the other side, we hope there will be a much broader appreciation for the critical work that cleaners, janitors, housekeepers, environmental service workers and other cleaning professionals do in protecting the health of the public. 

We’ll be holding FREE training around chemical handling in the coming week. Sign up to our newsletter for dates and times.

Coronavirus Communication: How to Tell Building Occupants, “We’ve Got This”

As the coronavirus continues to dominate headlines, a lot of people have questions about best practices for cleaning and disinfection in public spaces. (OS1)® organizations have a Pandemic Plan in place to prepare for an outbreak of this nature, and are well equipped to handle additional cleaning loads.

To assist (OS1) teams with communicating their plans to key stakeholders and building occupants within their facilities, we’ve developed this sample communication which you can copy to send as an email or print to post in a public area.

Subject: Cleaning for Coronavirus

Dear [building occupant],

With the Coronavirus at the top of everyone’s minds right now, we wanted to brief you on the cleaning practices used within our facility and the pandemic preparedness plans we have in place. Most importantly, we want to reassure you that our organization uses best-in-class cleaning processes to stop the chain of infection and limit the opportunity for pathogens to spread throughout our building.

As you might know, our organization uses the (OS1)® System, which is a comprehensive, high-performance management system for custodial organizations. Each worker within our department has received extensive training and has been certified to complete specialized tasks within the system. They are kitted with special tools and chemicals for their job function, which includes the use of a germicidal cleaner in an outbreak situation.

As a part of our pandemic planning, we have completed or are in the process of completing the following steps to combat the Coronavirus within our facility/facilities: 

  1. Identified all potential routes of transmission.
  2. Conduct a survey of all direct and indirect contact fomites (high-touch surface areas) throughout our buildings.
  3. Provide custodial workers with additional training and instruction on proper disinfection protocols.
  4. Provide custodial workers on Protect Yourself” training so they understand routes of transmission and how to best protect themselves when cleaning.
  5. Stockpile additional cleaning and disinfection supplies.

It is important to note that at this point, the CDC has not recommended additional disinfection beyond routine cleaning. However, our teams are meeting on a regular basis and are prepared to increase cleaning frequencies when it is deemed appropriate.

We ask for your ongoing cooperation in this effort. Our staff is working diligently to keep high-touch areas cleaned and disinfected, but we encourage you to use wipes placed throughout the building to disinfect community surfaces when cleaning staff aren’t available.

We will continue to monitor the situation and update our cleaning protocols as necessary. 

Again, thank you for your continued support and cooperation.

Sincerely,

<<NAME>>

<<TITLE>>

<<PHONE OR EMAIL>>

Stopping the Spread of Infection: The Business Case for Standardizing Your Cleaning Programs

This year, the flu has already killed more than 10,000 people in the U.S. and hospitalized more than 180,000 others, according to early reports from the CDC. It started early and aggressively—affecting an estimated 19 million people across the country—and shows few signs of slowing down. 

With the threat of another virus—a potential pandemic—at our doorstep, more people are starting to talk about cleaning and disinfection, which is great! We like people talking about cleaning.

Looking for info on what to do and how to clean during an outbreak? We’ve got you covered: Check out this post for information and an infographic on how to clean to stop the flu.

The thing is, outside of encouraging building occupants to stay home when they’re sick and regularly wash their hands, cleaning and disinfection of surfaces throughout a building is an essential step in controlling the spread of a virus.

That’s why when a school closes because of a flu virus, custodial crews are called to thoroughly clean and disinfect the building before students return. However, without a standardized cleaning program in place, how cleaners approach this task can leave a lot of surfaces untouched.

Money Matters: How the Spread of Viruses Affects Business

In the past week, we’ve started to see the markets react to the coronavirus. The Chinese market just saw its biggest daily drop in more than four years. That’s because when people are sick and can’t come to work, business slows. 

A report published in the International Journal of Hygiene and Environmental Health last year looked at the best ways to effectively stop the spread of infection in an office building.

A few key findings from the report: 

  • “Viral illnesses have a significant direct and indirect impact on the workplace that burdens employers with increased healthcare costs, low productivity, and absenteeism.”
  • Cleaning and disinfecting surfaces on fomites leads to an average reduction in the concentration of a virus by 85 percent. 
  • In the United States, both influenza and non-influenza acute respiratory infections result in an annual economic burden of $87 billion and $40 billion respectively, although this may be underestimated (Fendrick et al., 2003; Molinari et al., 2007). 
  • “Although annual vaccination can help reduce influenza outbreaks, vaccines are not developed for many other pathogens, such as norovirus (Fiore et al., 2010). Therefore, the best defense for disease prevention is public health hygiene and sanitation interventions, such as the use of hand sanitizers, surface disinfectants, and behavior modification (Leon et al., 2008; Reynolds et al., 2016).”

That last point is critical. Stated simply, authors found that one of the best ways to prevent the spread of pathogens throughout a building is to step up your cleaning programs. 

Standardized Cleaning Programs Make Good Business Sense

In one of his recent articles for Facility Cleaning Decisions, Ben talked about the benefits of standardization. He shared how a standardized cleaning program eliminates waste. How it more evenly distributes workloads and promotes safety for cleaning workers and building occupants. He talked about how it creates progress and generates data. 

A standardized cleaning program is a best practice, because it promotes best practices. It makes sure that all surfaces get cleaned, because there’s a system in place for cleaning them. 

Of the reported 50 percent of a custodial manager’s budget that is labor, it offers a delivery system for the work performed. Rather than focusing on fires, it sets daily frequencies, tools and routes to not only remove dirt, but stop the chain of infection.

****

Almost two years ago, Time Magazine published an article about how the world wasn’t ready for the next pandemic. But as many facilities work to stop the spread of the flu virus, one thing is evident: We need better cleaning systems. 

It’s not just essential for promoting the health of building occupants, but the vitality of our country’s businesses and markets. And because the coronavirus isn’t the last outbreak that we’ll experience, a standardized cleaning program will be an essential risk management strategy for businesses moving forward.