The Rise of Cleanwashing: Part I

If you’re familiar with the green cleaning movement, you’ve probably heard the term “greenwashing.” Greenwashing started happening when consumer demand for green cleaning products grew. In attempt to capture market share, suppliers of cleaning products and services made sustainability claims… but it quickly became apparent that many of these products and services weren’t really “green.”

According to Scientific American, the term “greenwashing” involves “falsely conveying to consumers that a given product, service, company or institution factors environmental responsibility into its offerings and/or operations.” Put simply, a company says their product or service is sustainable when it is not. 

We’re starting to see the same thing happening with professional cleaning services. More than ever, consumers understand the benefits and desire a clean facility in which to live, work, learn and shop. As a result, they are spending more money — and time — in buildings they feel to be clean.

Here’s a quick look at the numbers:

  • RETAIL CLEANLINESS: One study of approximately 2,100 U.S. adults found that 93 percent of those surveyed would not return to a retail store if they experienced issues with its facilities. The cleanliness issues that mattered most included bad odors, dirty restrooms and other dirty surfaces, and miscellaneous areas like entryways.
  • RESTAURANT CLEANLINESS: Restaurant Business reports that 59 percent of consumers say that cleanliness is very important when choosing where to dine, even compared to other considerations such as service, value and order accuracy. 
  • SUPERMARKET CLEANLINESS: Supermarket News reports that store cleanliness is just as importance as quality and freshness of the food in a supermarket experience survey.
  • MILLENNIALS WANT CLEAN: When it comes to millennials, the need for clean increases. A Marketwatch report highlights that three in four millennials (77 percent) thoroughly clean their homes at least once a week compared to 42 percent of Baby Boomers. 
Driven by images that regularly populate social media channels such as Instagram, many Millennials have a different view of “clean” compared to older generations.
  • Entrepreneur reports: “When it comes to food, millennials seek cleanliness and healthiness. They are 2.5 times more likely than boomers to list a store’s hygiene level as a deterrent to stopping there…”

As we experience the increased demand for clean, we can expect a rising of organizations that make false claims around the effectiveness of their cleaning services, or, “cleanwashing.”

You see, in the U.S., the cleaning industry is engaged in a decades-long battle against a misconception gripping most Americans. That misconception is that anyone can clean. And while it’s true that most people can clean, the fact remains that they need to be educated on how to clean properly. Otherwise, there’s a good chance that they’re just moving around dirt from one location to another. 

In many regards, the U.S. cleaning industry is still very much the Wild West. With very few standards or regulations around how we clean, we can expect to experience a surge of organizations “falsely conveying to consumers that their service factors cleanliness and health into its offerings and/or operations.”

Or, cleanwashing. Without organizations to govern claims made by cleaning operations, we will experience a flood of companies making unsubstantiated claims around the efficacy of their work.

In the second part of this series, we’ll look at what is cleanwashing and steps that facility managers, building owners and others who procure cleaning service can take to avoid it and steps cleaning organizations can take to separate themselves in an increasingly crowded marketplace. 

Our 10 Most Read Blog Posts of 2018

The final days in December provide us with a wonderful opportunity to hit the pause button and step back for a moment. It’s a time when a lot of us dig into our drawers for the napkin where we outlined our goals and objectives for the year so we can see how well we did in accomplishing them. It’s also time to think about our professional goals for the upcoming year identify ways to get there—much as the Roman god “Janus” from whom the word “janitor” is derived looks to both the past and the future.

This year was a rough one for us. Despite the passing of our founder, John Walker, just a few months ago, we are more committed and inspired than ever to carrying out his legacy. The individual who cleans—the janitor, custodian, housekeeper, maid—whatever title you wish to use, was the focus of much of his work. He made it his mission to bring recognition to the those who play such a critical role in keeping our buildings clean and its occupants safe. 

This focus often gets lost in the industry conversation about how we can cut costs, improve productivity and clean faster. Yet, as our most read blog posts of the year shows, focusing on the worker is what resonates with readers of our blog the most. We are also committed to cleaning more safely and in a way that brings dignity and respect to the cleaning workers. 

We can’t wait to share some of our new educational products and initiatives with you in 2019. If you want to stay up-to-date with what we’ll be launching, make sure you have subscribed to our newsletter. And as you make your list of professional goals for 2019, know that we would love to help you get there. Whether it’s by joining the more than 3,000 individuals who have attended Janitor University, through our online learning resources or the many books available in our store, we have a variety of resources that can be used within any custodial organization. 

Here’s to helping our custodial teams clean better and more safely in 2019!

Here are our most read blog posts of 2018:

  1. Custodial Injuries: Why Legislators Are Starting to Act: On the heels of a Cal/OSHA vote to enact legislation to protect hotel housekeepers from musculoskeletal injuries, we dig into the most common custodial injuries. 
  2. Think Janitor is a Dirty Word: This 2017 post continued to resonate with visitors, as it was our second highest read post this year. In it, we look at the origin of the word “janitor” and show how it is actually tied to deity. 
  3. The Heart of Cleaning: A look at several cleaners making a big difference in the world. 
  4. Thank a Cleaner: Shining a light on the difficult and thankless task of custodial work. 
  5. How to Clean to Stop the Flu Virus: This popular blog post and infographic highlights the common issue of presenteeism and practical steps custodial professionals can take to limit the spread of the flu virus. 
  6. Easy Ways to Energize Your Employees in 2018: This comprehensive list helps managers keep their team motivated and excited about work. 
  7. Training for Different Learning Styles: Understanding the VARK model of learning styles and tailoring training materials so workers can get the most out of them. 
  8. 4 Things Every Custodial Job Description Should Include: Just like every great dish is made of great ingredients, the same goes for developing a great custodial worker. 
  9. 5 Easy Ways to Attract Millennials: Strategies for recruiting younger members to your team. 
  10. 3 Things You Need for Your Custodial Program to be Successful: Looking closely at the “three-legged stool of cleaning” and why we shouldn’t just assume that anyone can clean. 

Wishing you and yours a great holiday season and kick-off to 2019!

What the Golden State Warriors Can Teach Us About Better Cleaning

Earlier this week, Sports Illustrated magazine named the Golden State Warriors as their Sports Person of the Year. They are the fourth team to be recognized with the honor, following the 1980 U.S. hockey team, the 1999 U.S. Women’s World Cup soccer team and the 2004 Boston Red Sox. 

“Our success is due to the contributions of every single player, coach and staff member in our organization; for Sports Illustrated to recognize this unique dynamic is truly special,” said Warriors President of Basketball Operations/General Manager Bob Myers upon receiving the notice of the honor.

In an industry such as ours, which is notoriously filled with inefficiencies, it can be beneficial to look to a successful organization like the Golden State Warriors for inspiration and ideas to improve the way we operate. One thing that stands out about the Warriors is how they are a team, both on and off the court. Everyone makes sacrifices and while there are star performers, each individual fills a very specific function within that team dynamic. 

A lot of custodial operations operate use an individual-based approach, rather utilizing than the collective strengths of the team. This is called zone cleaning. Within this type of system, individuals are assigned to clean a specific area, performing all of the cleaning responsibilities within that space. So, a janitor might be required to dust and mop eat floor, empty trash, wipe down/disinfect surfaces and fixtures on the first floor of a building. 

If the Warriors’ coach Steve Kerr were to apply that to his team, you can only imagine the results. At six foot three inches tall, Steph Curry is too small to play center and would never be effective under the basket. He’s a talented ball handler and shooter, which makes him better suited for a point guard or shooting guard position. 

When you apply a team-based approach to cleaning, each individual has a specific job, much like the players on a basketball court. For example, a “vacuum specialist” vacuums all the surfaces throughout the building and checks that wastebaskets have been emptied. It’s much simpler and faster to train employees to perform those two tasks than it is to train them on a long list of jobs. 

Team Cleaning uses specialists who concentrate on defined tasks such as light duty and trash, vacuuming, restrooms, and utility work, much like the players on a basketball court. (Photo courtesy of ProTeam)

Yet the advantages go beyond training. The biggest advantage of team cleaning is improved productivity. Let’s say that you have to clean a 12,000 square foot building with eight floors. If one worker was assigned to each floor, performing every cleaning task over a four-hour period, it would require eight people, eight vacuums, eight trash barrels and eight restroom carts for the entire building. 

In that same building using a “specialists” approach, a light-duty specialist and vacuum specialist would be assigned to the first four floors, and another identical pair of specialists would be assigned to the top four floors. A restroom and utility specialist would be assigned to the entire building. Using this approach, only six people, two vacuums, two trash barrels and one restroom cart is required.

In addition to fewer people and equipment, team cleaning has several additional benefits, including: 

  • It saves energy
  • It reduces complaints 
  • It’s easier to inspect
  • It’s more fun
  • It’s safer
  • It’s faster
  • It’s easier
  • It simplifies the cleaning process

There are several things which experts attribute to the overall excellence of the Warrior’s legacy. This includes the versatility of its players, their skill, the number of great players on the team, their unselfishness and the respect everyone within the organization has for one another. Rise or fall, the team does so together. These attributes have led the Warriors to three NBA championships in the past four years, losing to the Cleveland Cavaliers in the 2016 finals.

At Janitor University, we teach janitors to always remember “if it is to be, it is up to me.”

Just like the Warriors, everyone on a team cleaning team is responsible for the success or failure of their team. And as a result, they are stronger—and more effective—together.

* For more information about team cleaning or to find a variety of resources designed to improve the way you set up and manage your team cleaning program, please click here

It’s Flu Season: Please Protect Your Cleaners

Last year’s flu season claimed the lives of 80,000 people, according to the Centers of Disease Control and Prevention, making it the deadliest season on record in more than four decades. Last year’s flu season was unique in that the virus didn’t remain isolated in a particular area of the country. A CDC spokesperson shared that for three consecutive weeks, “the entire continental US was affected by the flu at a very high level.”

November typically marks the start of flu season, so runny noses are already starting to fill classrooms, offices, hotel rooms and cafeterias everywhere. A few months ago, we shared information about how to clean to stop the spread of the flu virus, but it’s equally important to protect the people at the front line of flu prevention: your custodial staff. A kitchen staff wouldn’t come to work on a busy night without tools like gloves and knives, so your cleaning staff should be equally prepared when it comes to cleaning during flu season.

Here are seven easy ways that you as a custodial professional can make sure your team is protected:

  1. Make flu shots easy and accessible. Depending on the business type, a nurse may already be available onsite to administer flu shots to custodial personnel, but most times this is not the case. Make it easy for workers to get their flu shots by providing them with a list of nearby locations where they can get the flu shot and giving them time off work (just 15-30 minutes is all they need) to do so. If time off work isn’t an option, consider arranging for a professional to come to your facility and administer shots to staff during the start or end of their shift. The CDC offers this guide for promoting the flu vaccine within your business. 
  2. Educate workers on the differences between cleaning, disinfecting and sanitizing. Before the start of flu season, consider providing a short training session on microbiology basics. You know the drill—cleaning removes dirt and germs, disinfecting kills germs, sanitizing reducing germs to a safe level. Make sure your team understands the difference between each type of cleaning, along with how to disinfect properly by allowing disinfectants the proper amount of dwell time to be effective.
  3. Protect workers with the proper personal protective equipment (PPE). From gloves to eye protection and face masks, equip workers with the necessary PPE to prevent them from coming into direct contact with airborne viruses or bacteria resting on surfaces being cleaned—or from exposure to quaternary-based cleaners. 

    Did you know? The average sneezing distance is anywhere from 3 to 26 feet!

  4. Implement hand-washing protocol. When arriving at work, one of the first things custodians should do is wash their hands to remove any dirt or bacteria they may have carried in with them. Even if they’ve used protective gloves throughout their shift, encourage them to wash their hands when they have completed cleaning responsibilities or before/after taking a break as they may have come into contact with a virus during that period. Regular hand washing not only helps protect custodial workers, it also helps prevent them from spreading germs as they clean.
  5. Encourage sick workers to stay home. According to the New England Journal of Medicine, the average sneezing distance is anywhere from 3 to 26 feet—no one wants to be in the direct line of fire of that! Sick workers can not only spread viruses and bacteria throughout the building (and to others on staff), they can also become sicker. Reduce “presenteeism” by making sure employees understand what leave is available to them and encouraging a workplace environment that values health and wellness. 
  6. Reduce cross contamination with standardized cleaning processes. From dirty tools to processes driven by employee whim, a lot of cleaning programs lack standardization and leave the door open to issues like cross contamination, missed surfaces and ultimately polluting the indoor environment. Prevent this from happening by using an engineered, scientific approach to cleaning tasks that allows you to measure the work performed. 
  7. Increase fomite cleaning frequencies in custodial areas too. When the flu season hits, one of the first things many custodial workers do is increase the cleaning and disinfection of high touch surfaces such as door handles, hand rails, light switches and faucet knobs throughout the building. Make sure to include areas frequented by custodial professionals in this effort too, including custodial closets, break rooms and lockers. 

It’s estimated that the last flu season cost employers more than $21 billion in lost productivity. Because your team is on the front lines of preventing the spread of this virus that will inevitably appear in your facility at some point this year, make sure your team is prepared—and protected—in the fight. 

When Was the Last Time You Sharpened Your Ax?

You may have heard the story about the man who works hard chopping wood, but never sharpens his ax? In the tale, a man goes to work for a local timber company. The job pays well and the management is friendly, so he wants to do his best so he can keep the job. The first day, he manages to cut down 18 trees. Proud of his accomplishment, he goes out the next day with the goal of chopping down even more trees, but it turns out that he’s only able to chop 15. With each day that passes, the man cuts down fewer and fewer trees. Feeling defeated, he goes to his boss for advice on what he could be doing wrong. 

The boss looks at the man and says, “You are one of the hardest workers I’ve ever seen, but did you ever take a moment to sharpen your ax?”

When is the last time you took a minute to stop and sharpen your ax? This anecdote can be applied to a custodial operation in a couple of different ways:

1. Maintaining good care for your tools and equipment.

How can we clean faster with dirty tools and equipment? 

A lot of organizations come to us looking to improve cleaning efficiencies and make their operation more productive. And not surprisingly— “improving staff performance/cleaning times” was the top priority cited by respondents to this year’s Facility Cleaning Decision’s Reader Survey.  So when we go into a business, one of the first things we do is take a look at the custodial closet. Why? Because it gives us clues into the way the custodial department is managed. 

A lot of times, we find that custodial workers aren’t “sharpening their axes”—or keeping their tools and equipment clean. We see mop buckets filled with black water, soiled cloths, cob-web covered dusters—the list goes on. How can a janitor possibly “clean” if the tools that he or she uses are dirty? 

If you were an artist, would you paint with dirty brushes? 

Aside from obvious cross-contamination issues, if we don’t take the time to care for our cleaning tools, they will generally degrade over time and become less effective. This applies to everything from cleaning cloths to large capital investments like auto-scrubbers or carpet extractors. Every productive, efficient cleaning organization will have a program in place to make sure tools are regularly cleaned and a preventative maintenance program is in place to keep cleaning equipment in top condition.

2. Maintaining good care of our mental and professional health.

How can we be our best if we don’t take the time to refresh our own professional development? 

The metaphor of “sharpening your axe” can also be applied to continuing your own professional training and education. Studies show that organizations that invest in training are often higher performing (you may want to check out this post, where we identified 10 reasons why you should make continuing education a priority.). 

We use the term “training” loosely here, as it can mean anything from reading industry publications to stay up-to-date on custodial management best practices, to participating in webinars, in-person training programs and industry trade shows. 

However, professional development is only part of the equation. Finding ways to improve your mental health is an important way to sharpen your ax. According to the American Psychological Association, 58 percent of Americans say that work is a significant source of stress.

Some people go golfing, fishing, running or kayaking to decompress from the rigors of work and life demands. Others practice mindfulness, yoga or spend time writing or reading. Whatever your outlet, make sure you take time to step away in order to best care for your own mental well-being. 

In the ever-present push to clean faster and better, we need to take a minute to make sure we’re sharpening our axes. Otherwise, we’ll never get anywhere.

Thank You, John Walker and Friends

John Walker spent much of his life finding ways to empower janitors and enhance the way custodial operations are organized, managed and executed. When you talked to John, his energy and enthusiasm for improving the industry was contagious.

Last Sunday, John passed away after an extended illness. In passing, the cleaning industry lost a legend and janitors lost one of their biggest champions. Wherever John went, he’d stop to thank the janitors he met. This was true right up until the end — in a short hospital stay, he knew the names of every person who came in to clean his room and made sure they knew how much he appreciated their service. 

John touched the lives of so many people both in the industry and beyond; the outpouring of support we’ve received since his death has been overwhelming. We want thank everyone who has reached out with a story about John or a kind sentiment about how he impacted them. 

We’re in the process of making arrangements to give proper tribute to this incredible man, but we wanted to say thank you. 

Thank you, John Walker, for your tireless work and inspiration. Thank you for making the world —and our industry— a better place. 

Thank you, dear friends and colleagues, whose support means so much to us. 

With John’s wind at our sails, ManageMen will forge into a new chapter. But until we can continue on this journey, we thank you for your patience and continued support.

Our best, 

Renae, Ben and Lisa

The Top 10 Complaints of Custodial Professionals

You’re in a tough business—we’ll just put that out there. The people who make it in this industry are problem solvers. Every day, they put together a new puzzle — figuring out which piece needs to go where to complete the puzzle of a clean building. Maybe one piece involves covering for a janitor who called off work and another is delayed supply delivery… each day presents a unique set of challenges. 

When we go into a new business to set them up on the (OS1) System, we often hear a common set of complaints. It doesn’t matter if it’s a laboratory on the east coast or a University in California. A very common set of issues exist for custodial professionals everywhere. So you know you’re not alone, we’ve pulled together a list of complaints and frustrations that we hear.

The top 10 frustrations experienced by custodial professionals include:

1. Not enough/broken/wrong equipment. People who don’t understand cleaning don’t realize that you need more than a vacuum and a microfiber mop to keep floor surfaces clean. In addition to cordless equipment, carpet extractors, burnishers, strippers and dryers are all necessary pieces of equipment to maintain and protect floor surfaces—at least if you don’t want to replace carpet or tile every few years. 

2. Chemical musical chairs. Too often, custodial professionals are at the whim of their purchasing department when it comes to buying cleaning chemicals. While the type of chemical might be the same, the brand might be different which can cause confusioTop n for custodial workers. Standardization is key in order to establish effective SDS programs and reduce injuries. 

3. Not enough mats/no matting at all. Keeping floors clean inside the building starts well before someone walks through the front door. A combination of scraper and entryway matting can help trap dirt before it tracks onto the floors. But adequate matting is only half of the puzzle—mats need to be regularly laundered so they can work as designed.

4.  No training resources. Overcoming the common misconception that “everyone knows how to clean” is one of the biggest challenges faced by custodial professionals. An effective custodial operation will have an established classroom training program that includes training aids, videos, work-flow charts and tools to assist with comprehension. 

A training classroom equipped with training materials is key to developing a high-performing and engaged custodial team.

5. Supervisory void/exasperated supervision. Supervisors are in a tough spot—not only are they responsible for overseeing custodial workers, they are also often the point of contact for building occupants whenever there’s an issue. Custodial supervisors need to be well trained to do the job properly— and well compensated.

6. Unmotivated staff/skeptical staff. When dealing with so many nationalities, personality types and ages, it can be tough to get custodial workers to rally behind a greater goal or the vision for creating a clean indoor environment. Training, compensation and a structure for advancement can all help workers buy-in to your organizational goals. 

7. Lack of respect. Every now and then, you’ll see a news story about an elementary school that surprises a custodian with a generous act to show their appreciation, but the large majority of custodial workers feel invisible in the buildings where they work. Even if employees work at night, recognizing workers through appreciation events such as International Housekeepers Week or Custodial Workers Recognition day can help bolster morale and help workers feel that they are respected. 

8. Rotating door. For a lot of people, custodial work is a “filler” job. By that, we mean that it’s something people do to supplement their income for a period of time or maybe it’s something that helps get them by in their pursuit of another position. This often leads to high turnover rates. Providing opportunities for advancement, recognition and living wage compensation will help close this door. 

9. Injuries. Because of the strenuous nature of custodial work, a lot of custodial professionals experience injuries— in fact, double the number of injuries compared to other industries. By training workers and helping them warm up for their work day, we can help reduce these injuries.

10. Lack of input. How many times has your department been tasked with cleaning a new building that you’ve had no input in designing? Not giving custodial professionals a seat at the table of broader organizational decisions (like new building construction) can leave money on the table.

Have an issue we haven’t covered? Let us know, we’ll add it to our next list!

Why Are Chemical Handling Accidents Still Happening?

During our recent Symposium, Flynt Belk of Workers’ Compensation Fund Insurance shared the haunting story of Stefan Golab, an immigrant from Poland who in 1983, died at his place of employment, Film Recovery Systems. A former steel construction worker in Poland, Golab had only worked at the factory outside of Chicago for a few months where his job was to reclaim silver from used photographic film. 

On the morning he died, Golab drank warm milk, hoping it would settle his stomach. He’d been experiencing headaches and vomiting. He couldn’t read English or Spanish and while it was likely he’d seen the skull and crossbones located on the barrels of cyanide, that meant “high voltage” back in Poland, so he wasn’t aware of the risks in his job. 

In a landmark court case, a judge found the top executives of Film Recovery Systems and its parent corporation responsible for Golab’s death. The verdict read that the company had exposed workers to “totally unsafe” working conditions with no training, warning or safeguards to protect them. 

This is the catalyst for OSHA’s Hazard Communication Standard (1910.1200) in place today and later the Right-to-Know act. Right-to-Know refers to workers’ rights to information about chemicals in their workplaces.

“This is not the case of someone taking a gun and placing it to the head of a victim and shooting him,” the judge explained at sentencing. “What we have here is the kind of case where you take a bomb and you put it in an airplane, and you turn around and runaway somewhere, and a time bomb is ticking off and ticking off, and . . . all of a sudden, on February 10, 1983, the time bomb went off, and Stefan Golab is dead.” 

More than two decades later, that bomb is still ticking. The EPA estimates that as many as 2.8 million people in the cleaning industry are exposed to dangerous cleaning chemicals each day.

Required training under OSHA’s Hazard Communication Standard (1910.1200) includes understanding:

  • The health and physical hazards of cleaning chemicals
  • How to properly handle, use and store the products
  • What type of personal protective equipment to wear
  • How to use the hazard information, including labels and Safety Data Sheets
  • Procedures to follow in the event of a spill

This standard requires worker training before the use of any new chemicals, but no refresher training is required.

Wait… what? 

That means if a custodian may receive training on potential hazards associated with a chemical when they are initially hired, but if they stay at the same employer for several years, they are not legally required to demonstrate any understanding of how to properly handle, use and store chemicals after that point. 

Do you remember everything you learned in your first week on the job? In the flurry of new faces, paperwork and training, there’s a lot to remember. 

Sadly, incidents related to inappropriate use or storage of cleaning chemicals continue to happen all-too often. 

Earlier this year, five children were taken to the hospital after washing their hands with a cleaning chemical that was accidentally placed in the soap dispensers. In August, three workers in a cheese factory were treated at a local hospital after two cleaning solutions were accidentally mixed together. Just last week in Lexington, Ky., a janitor was burned while trying to clean chemicals with a towel. 

Fortunately, most employers take precautions to prevent deaths like Stefan Golab’s from happening. But we still have much work to do when it comes to training anyone with exposure to cleaning chemicals, as injuries are still happening. 

To help organizations comply with the ANSI/SI BSR SI-0001 American National Standard for Safe Use of Cleaning Chemicals which will go out for public review soon, we’re launching a new chemical handling workbook and online certificate program. Because accidents are still happening and every worker has the right to a safe workplace. 

10 Good Reasons to Make Continuing Education a Priority

President John F. Kennedy once said, “leadership and learning are indispensable to each other.” 

We’d agree. If you want to become an effective leader in the cleaning industry, you can’t stop learning. It doesn’t matter if you work as a janitor, custodial manager, distributor sales representative or in the research and development for an industry supplier. The minute we stop learning, we stop evolving. 

This week, we’re holding our (OS1) Coach class, which is a professional development program that helps coaches and trainers using the (OS1) to plan their training schedule, and design, budget and operate a world-class training program. It got us thinking about professional development opportunities and how important it is to our careers.

Studies show that organizations that invest in professional development opportunities for their employees are often higher performing. According to the Talent Development’s 2014 State of the Industry Report, organizations spend an average of $1208 per employee on training and development. This number increases for companies with fewer than 500 workers, amounting to an average of $1,888 per employee. 

While your company might have specific requirements for what constitutes a reimbursable professional development course, we shouldn’t dismiss educational opportunities outside of the industry. For example, a course on customer service or management will likely provide you with ideas to improve these areas in your organization. And while there’s nothing wrong with distributor-led training in most cases, that’s not what we’re talking about here.

Whether or not your organization supports your professional development, here is a list of the top 10 reasons why you should look into set continuing education goals for yourself, if you haven’t already. 

  1. It can give you new skills. While this is one of the more obvious reasons, it’s often taken for granted. Technology is continually changing the way we live and work; we can always learn new skills and processes to become better leaders or improve the way we do things. 
  1. It helps push you out of your comfort zone. When was the last time you walked into a room where you knew no one? What about the last time you did something you’ve never done before? If you’re not pushing yourself out of your comfort zone, you might be missing out on great opportunities. 
  1. You can refresh your knowledge. When you first started working in the custodial department, maybe you earned a certification or attended classes. But after awhile, if you’re not actively using it, a lot of that knowledge—pH scale, anyone?—could use a refresher. 
  1. It helps you stay on the top of your game. Maybe you’re not the type of person who is regularly reading the latest business book, but if you’re relying on a sales person to be your source of what’s new, you may want to rethink that strategy.
  1. It gives you confidence. As the adage goes, knowledge is power. When you learn something new, it gives you information you can share with others and makes you feel better about yourself. 
  1. You can meet new people and expand your network. Recently I enrolled in an online educational course and I was amazed by the number of people across the world who were also looking to become better communicators. Some of these people don’t live far from me, and we’ll likely meet up at some point. 
  1. It can help you better protect workers and building occupants. Better cleaning programs make for healthier indoor environments. When you and your staff use best practices for cleaning, everyone wins.
  1. You’ll better position yourself for professional advancements. Go-getters are the ones move up. Keep a file of your ongoing education and successes so you can share them when it’s your time to take the stage. 
  1. It’s invigorating! If work is starting to feel a little monotonous, attending a professional development class can help re-energize you and your staff. It can also help provide new ideas and offer a new perspective on your business.
  1. It sets a good example for others on your team. When you take the time to expand your knowledge, it helps encourage others to pursue similar opportunities. This ultimately benefits the entire organization. 

Applying Maslow’s Hierarchy of Needs to a Cleaning Operation

In his paper, “A Theory of Human Motivation” published in the 1943 issue of Psychological Review, Abraham Maslow revealed a pyramid in which various levels of human needs were defined (see Figure 1). Ultimately, the theory suggests that humans must cover their most basic needs (like food, shelter and safety) before they can think about higher level goals, like education or relationships. 

Maslow’s Hierarchy or Needs (Figure 1).

We can benefit from looking at a cleaning operation in a similar way. There are certain fundamental needs within a custodial operation that must be met in order for the program to be effective and meet certain higher-level goals. Too often, our conversation about cleaning is just through a specific lens rather than looking at the operation as a whole.

When was the last time someone asked you one of the following questions:

  • What are you doing to make your team more productive?
  • What are you doing to reduce the turnover in your operation?
  • How are you reducing injuries?
  • Can you stop the man on the third floor from complaining every time we clean his office?

Stepping back and looking at a custodial operation with Maslow’s framework in mind could be useful in answering these questions, and improving your overall operation. Because, if the baseline needs of your cleaning operation aren’t met, how can you make sure it, and all the intricate, moving pieces involved in it, operate at their fullest potential?

___________________________

The Hierarchy of Needs within a Custodial Operation

FOUNDATION: Tools and People

At the foundation of every custodial operation is the tools and labor to clean. In our industry, we spend the majority of our time talking about the tools rather than the labor, but that’s another blog post for another day. If you don’t have equipment, such as flat mops, buckets, auto scrubbers, vacuums, cloths, chemicals—you get where we’re going—then it’s going to be tough to do much cleaning. 

The same goes for people. You might have all the best equipment in the world, but without the people to use the equipment, apply the chemicals and remove the soil, you can’t clean.

LEVEL 1: Safety & Training

A cleaning program’s hierarchy of needs.

Once you have the equipment, people and cleaning supplies in place, the next level of any cleaning operation is making sure they have the right training and safety equipment to protect them from injury. Surprisingly, custodians continue to experience one of the highest injury rates of any occupation. Most injuries result from slips and falls, over-exertion and improperly mixing  of chemical. 

Teaching custodial workers not just what to clean, but HOW to clean is also critical. Help them understand the correct routes to follow, best techniques for lifting heavy equipment and how to prevent cross contamination. 

Equipping custodians with the right personal protective equipment is not only the law, it can also go a long way in making them feel more valued, reducing injuries and insurance costs. 

LEVEL 2: Recognition and Appreciation

Once the basic elements of the custodial operation are in place, the next level in a custodial operation’s hierarchy of needs is the sense of value. This is instilled by offering recognition to custodial workers and making them feel appreciated for what they do. A lot of housekeeping and environmental service operations use the month of September to recognize employees through events such as housekeepers week or environmental services week, typically the second full week of September. 

It’s important not for just custodial management to acknowledge and show appreciation for people who clean our buildings, but everyone within a building. A simple “thank you” helps a custodial worker feel valued for the important work they do.

LEVEL 3: Self Actualization

At the top of the pyramid is self-actualization, which is understanding one’s importance and achieving one’s full potential. When a custodial operation reaches this point, it is filled with a group of engaged team players who strive to work to the best of their abilities. They have been given the supplies and training to do their job effectively, they feel valued and appreciated for their work and do their best to fulfill their role. Because of their engagement, these employees may be well suited to take on new roles or responsibility within the organization and help mentor others.

Would you agree with this proposed hierarchy of needs? What systems do you have in place to create a group of engaged and committed custodians? We’d love to hear your thoughts — please share them on our Facebook page at https://www.facebook.com/managemen.